IT Client Support Specialist II-III

Applications must be filed at: https://capps.taleo.net/careersection/ex/jobdetail.ftl?job=00056442

 

We endeavor to maintain timely communication with all applicants by updating application statuses as promptly as possible. For the most accurate and up-to-date information about your application, please log in to the CAPPS application portal regularly to monitor status changes or updates.
 

Please note that this job posting can be closed without notice and earlier than the closing date indicated in the posting if a suitable candidate is found. We encourage applicants to submit and complete the application promptly.

Are you ready to grow, make a positive impact? If you are seeking to gain knowledge, build your career, and network among goal-oriented professionals, this is the place for you!

Innovation, collaboration, and a commitment to excellence best describes the culture here at the Comptroller’s Office. We take pride in the work we do serving as Texas' accountant, tax collector, treasurer, and much more! The Comptroller’s office serves virtually every citizen in the state. As Texas’ chief tax collector, accountant, revenue estimator, treasurer and purchasing manager, the agency is responsible for writing the checks and keeping the books for the multi-billion-dollar business of state government.

Our agency workforce is as diverse as the people of Texas we serve. We value our employees and take very seriously our collective commitment to public service.  Personal development opportunities are strongly encouraged through available workshops, teambuilding exercises, and on the job training. We offer flexible scheduling that helps employees maintain a healthy work-life balance. 

Click here to see an inside look at the Texas Comptroller’s office!

ABOUT THE Division

General description

We're looking for a motivated and eager individual who can work in a computer workstation environment to complement our Information Technology division. The day-to-day responsibilities will involve imaging computers, deploying peripherals, manages and monitors tickets for onboarding and offboarding requests, and assisting with customer service requests. This individual will have the opportunity to train and work with multiple IT teams including the Help Desk, Desktop Configuration and Management group,  Desktop Support, and Network Support groups, allowing growth and advancement opportunities based on your skillsets, work ethic, initiative and interests.

Salary Range:
IT Support Specialist II: $4,083.33 - $4,416.67 monthly
IT Support Specialist III: $4,666.67 - $4,682.75 monthly

Minimum Qualifications:

IT Support Specialist II:

• Graduated with a high school diploma or GED.
• One (1) year of work experience providing desktop workstation support, print shop operations or Customer Service Support answering customer calls/questions.

IT Support Specialist III:

• Graduation from an accredited college or university with an Associate’s Degree.
• Complete copies of college transcripts must be furnished to the divisional hiring representative at the time of the interview for positions requiring a college degree, and/or specific educational credits
• Two (2) years of work experience providing customer support and/or desktop workstation support.

Preferred Qualifications:

• Graduation from an accredited college or university with an Associate’s or higher Degree in Computer Science, Computer Information Systems or Management Information Systems.
• Win 11 or most current Operating Experience
• Working with Microsoft 365 or most current version within last 2 years
• Win 10 or most current Operating Experience
• Office 2016 or most current MS Office experience

Substitutions:

One (1) additional year of full-time minimum experience providing customer support and/or desktop workstation support may substitute for each year (30 semester hours) of required education with a maximum of 120 semester hours (four years).

Licenses/Certifications (Preferred):

• ITIL certification
• Help Desk Analyst Certification
• CompTIA A+
• Microsoft Certification
• MCITP – MS Certified IT Professional 
• MCDST- MS Certified Desktop Support Technician

In this role you will:

• Provides coordination and planning for the installation, update and removal of hardware, software and equipment
• Provides assistance and support for software and hardware problems and for information sharing with Divisions and other Agencies as part of a Tier II Technical Support Team
• Determines operational, technical and support requirements for the location, installation, operation and maintenance of IT Equipment and systems
• Maintains Hardware, Software and telecom products for the agency.
• Assists with Property Management of all IT assets
• Cross trains team members on hardware, software, telecom, deployment and trouble ticketing system to support agency needs
• Utilizes Service Now to formulate descriptions of problems and provide detailed/workable solutions for technical solutions
• Coordinates with other IT Teams regarding status of assigned service call/tickets, and informs the team supervisor when unable to resolve a customer’s complaint or request and will escalate the issue to the appropriate team for resolution
• Researches and integrates Telecom and Desktop Hardware into existing environments
• Trains others on hardware, software, telecom, deployment and trouble ticketing system to support agency needs
• Installs and updates existing customer approved hardware and software
• Coordinates, plans, and schedules the installation or training for new and revised hardware and software and defines the business requirements
• Assists with design, development and maintenance of computer applications including Asset Management tools
• Evaluates and recommends actions on testing and certification of software and hardware upgrades
• Manages and administers desktop hardware and software including planning and coordinating 
• Performs upgrade and maintenance activities
• Analyzes and test new or existing procedures for deployment of hardware, software and applications using utility programs to effectively meet increasing technology needs
• Prepares documentation, statistics, flow charts, Power Point presentations and logistics plans for network and hardware needs
• Provides and review process and procedures for knowledge base, workstation images, telecom and inventory control system
• May direct and oversee the evaluation of software and hardware to support agency information technology goals and objectives
• May assist in researching budget requirements for hardware, software and telecom structure for the agency
• May evaluate and make recommendations concerning existing innovation and technology system processes and develops new procedures, standards, tools and techniques 
• Evaluates and offer solutions for the tools used for telecom, including but not limited to web conferencing, VOIP, and teleconferencing 
• Performs other related duties as assigned
 

Maximize Your Earnings!

At the Comptroller's office, we know potential employees are looking for more than just a paycheck. The agency offers a strong benefits package for you and your family. Insurance, retirement plans, and a flexible work schedule are just the start. See our benefits offering

If you are seeking to gain knowledge, build your career, and network among goal-oriented professionals, this is the place for you!

Important Note to the Candidate:

Salary is contingent upon qualifications. If you are scheduled for an interview and require any reasonable accommodation in our interview process, please inform the hiring representative who calls you to schedule your interview. Whenever possible, please give the hiring representative sufficient time to consider and respond to your request.

MILITARY PREFERENCE

To receive MILITARY PREFERENCE, you are required to provide proof by attaching the necessary documentation to this job application.

https://hr.sao.texas.gov/CompensationSystem/JobDescriptions
Click on the occupational category for the position.

Additional MOS can be found at the State Auditor’s Office, 

Military Crosswalk Guide.

The Texas Veterans Commission provides helpful employment information. Go to: http://www.texasskillstowork.com, http://www.onetonline.org, https://hr.sao.texas.gov/CompensationSystem/JobDescriptions/ or www.careeronestop.org for assistance translating your military experience and training courses into civilian job terms, qualifications/requirements and skill sets.

Applications submitted through Work in Texas:

Work In Texas (WIT) applicants must complete supplemental questions to be considered for the position. To complete the supplemental questions please go to CAPPS Recruit to register or login and access your profile.

The Comptroller’s Office is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity.

Applicants must submit both a résumé and a completed application to be considered. Both documents should include sufficient work history to assess qualifications.

An applicant must be eligible to work in the United States to be hired at the Comptroller’s office and must remain eligible, without sponsorship or any assurance of financial or other assistance from this agency, during the term of their employment.