Graduate Student Employee Biweekly - Campus Recreation Member Services Manager - BC

Job Title: Campus Recreation Member Services Manager

Classification: Graduate Student Employee Biweekly

Department: Campus Recreation

Hiring Manager: Heather Gilliam

Contact: Heather_Gilliam@baylor.edu

Work Schedule: Hours vary - afternoons & evenings, possibly early mornings.

Desired Length of Employment: Ongoing

Pay Rate: $15

Job Description:

SPECIAL NOTE: This position is limited to Graduate Students only.

The Member Services Graduate Student Employee helps oversee and maintain a safe and positive patron experience within the Department of Campus Recreation. He/she is responsible for all Member Services Team staffing, training and management as well as supervising the day‐to‐day operation of the McLane Student Life Center, Russell Gym and Pullin Family Marina service desks. The Member Services Graduate Student Employee may be asked to assist with special programs, events and any other duties necessary for delivering quality service to our guests.

Personnel Management & Student Development

• Interview, hire, train and schedule student personnel for Campus Recreation Service Desks.
• Oversee the implementation and enforcement of the Student Staff Handbook & Expectations.
• Maintain personnel files, student accountability system and incentive program for all Rec Service Team members.
• Supervise and manage student personnel during various facility hours of operation to ensure best patron experience.
• Conduct on‐going training as well as personnel evaluations of Rec Service Associates, helping them to grow both within the job and as person. 
• Encourage staff ownership by developing and facilitating a staff team building program.
• Serve as mentors to undergraduate staff and actively assist in their development as servant leaders.
• Assist in the development and implementation of on‐going staff training and, student development and mentorship programs. Recreational Facility Operations 
• Oversee daily facility operations and the implementation/enforcement of the department’s Building Usage Policies. 
• Facilitate the resolution of employee and patron problems, complaints, or non‐compliance in a professional, well‐informed manner.
• Assist in opening, closing and evening supervision of Campus Recreation facilities throughout the week. 
• Routinely monitor facilities in order to supervise patron use and monitor event compliance ensuring that a safe environment exists for all participants.
• Be familiar with the operation of the facility software and able to resolve transaction errors and comply with university cash handling procedures. 
• Report and record all injuries and emergency situations using proper documentation procedures for the situation.
• Report and record all incidents involving situations of misconduct, misrepresentation or damage to person or property. 
• Report and record definite or potential hazards and unsafe conditions to the Assistant Director for Campus Recreation.
• Oversee preparation and clean up for special events and other specific programming.
• Assist in managing and maintaining inventory of sales items, equipment and operational items.
• Assist in adding, updating and maintaining resource documents to enhance communication and desk operations.

Employer: Baylor University

Work Location: McLane Student Life Center

Work Address: 209 Speight Ave, Waco, TX 76706