Business Process Analyst Intern

About NOV and Rig Technologies

NOV is a leading provider of technology, equipment, and services to the global oil and gas industry that supports customers’ full-field drilling, completion, and production needs. Since 1862, NOV has pioneered innovations that improve the cost-effectiveness, efficiency, safety, and environmental impact of oil and gas operations.

NOV Rig Technologies makes and supports the world’s most advanced drilling solutions. With a long history of manufacturing advanced drilling equipment packages – think Top Drives, Iron Roughnecks, Drawworks, Blow Out Preventers (BOPs), and Risers – as well as complete land rigs, we're constantly working to solve our customers’ operational challenges. We're designing new technology and robotics that deliver increased automation; expanding our training offerings to help our partners close the industry's generational gap; and developing smarter, more advanced drilling solutions for all types of land and offshore environments.

We're continually pushing our own standards higher to deliver the safest, most efficient, and most reliable drilling solutions in the world. Join us as we continue to power the industry that powers the world.

As a Business Process Analyst Intern working with the Business Process & Applications Management (BPAM) team, the candidate will focus on supporting global process change management through the development and implementation of standard business process documentation and training material:

Primary Responsibilities

• Assist in drafting, formatting, and maintaining standardized business process documentation, including process flow charts, standard operating procedures (SOPs), and work instructions.
• Develop and edit training materials, such as user guides, manuals, and quick reference guides.
• Create engaging multimedia training resources, such as instructional videos, e-Learning modules, and presentations, using tools like Snagit, Microsoft Clipchamp, Articulate 360, Camtasia, or Adobe Captivate.
• Conduct quality reviews of documentation and training materials to ensure accuracy, clarity, and consistency.
• Organize and maintain the repository for business process documentation in the Document Management System (DMS).
• Organize and maintain the repository for internal process training assignments in HUB Learning Management System (LMS) and Tracker Professional Development Module (PDM).
• Collaborate with subject matter experts (SMEs) to gather and validate information on processes, systems, and best practices.
• Analyze feedback from training sessions or process reviews to identify areas for improvement.
• Assist with preparing communication materials such as email updates, newsletters, or intranet posts to support process or system changes.
• Support Risk Assessments and help address gaps in competency or alignment with new processes.
• Research industry trends, benchmarks, or best practices to support project initiatives and recommendations.
• Support with facilitating project meetings, including preparing agendas, taking notes, and summarizing action items.
• Act as a liaison between teams or departments, ensuring effective communication and coordination.
• Monitor and track project progress, deadlines, and deliverables, reporting any risks or delays to Project Managers.
• Contribute to general improvements in the quality and key activities of the department/area. 
• Participate in actions that promote a safety and quality culture within NOV.
• Comply with all NOV Company and Quality, Health Safety Environmental polices & procedures. 
• Ensure compliance of the company’s overall objectives.
• Other duties as assigned by management and leadership within the BPAM group.

Education and Preferred Qualifications

• Currently enrolled in a bachelor’s or higher degree program in one of the following (or related) fields:
  • Industrial Engineering
  • Project Management
  • Business Administration
  • Management Information Systems
  • Operations Management
• Portfolio or examples of authored Standard Operating Procedures (SOP’s), training content, multimedia projects, or other relevant published literature such as research or white papers.

Technical Competencies

• Proficiency in creating clear, detailed process documentation and project reports.
• Familiarity with Enterprise Resource Planning (ERP) systems such as Oracle Cloud, Glovia, or SAP.
• Competence in analyzing data from subject matter experts.
• Advanced in Microsoft Visio Word, Excel, PowerPoint, Teams, and SharePoint.
• Proficient with process mapping using Microsoft Visio.

Behavioral Competencies 

• Excellent written and oral communication skills.
• Attentive to detail and accuracy in documentation, reporting, and deliverables.
• Ability to understand and address team needs effectively.
• Ability to multi-task and pay attention to detail.