Nurse Practitioner - Director, Practice Operations

Directs the overall operation of clinical practices by setting objectives, planning, staffing and directing activities. Ensures efficient, economic and quality performance to support ambulatory care in a clinical environment.

• Leads management teams for all aspects of clinical operations related to institutional clinics while ensuring patient safety, patient experience, financial metrics and related expectations are met or exceeded. 
• Recommends administrative policy changes and consults with and advises administrators and Practice Managers of problems related to operations. 
• Provides direct oversight to clinical management teams and collaborates with physician leadership in key areas including human resource management, process improvement, space utilization, and resource management to ensure successful operations.
• Collaborates with practice management, department administrators, and department chairmen in developing the strategic plan for the practices. 
• Prepares practice budgets in conjunction with department administrators. In conjunction with senior leadership, develops the mission, goals, policies and procedures for the practices. 
• Assists in formulating, interpreting and carrying out policies, especially those related to patient satisfaction. 
• In collaboration with practice management and department leadership, provides oversight to enhance and grow clinical operations.
• Participates in projects and activities as appropriate. 
• Coordinates with various support services such as Technology Support, Revenue Cycle, and the Office of Human Resources as needed.
• Management duties include interviewing, selecting and training employees; setting and adjusting pay rates and hours of work; planning and directing work; appraising productivity and efficiency, handling complaints/grievances and disciplining when necessary. 
• Performs all other duties as assigned.

• Active Nurse Practitioner license required.
• Experience and knowledge of managed care is required. 
• Ability to build and sustain new and existing relationships with clinicians, staff, patients, and other key stakeholders. 
• Ability to lead operational initiatives to meet or exceed service standards and expectations in assigned department(s) and/or across multiple areas in a timely and respectful manner. 
• Experience with strategic planning and assessment, and an understanding of programs that effectively promote success. 
• Demonstrated experience in using data to foster improvement. 
• Experience in methodologies of evaluation, assessment, statistics, and quantitative and qualitative data analysis; strong organizational and analytical skills. 
• Excellent oral and written communication skills and the ability to interact with staff, and administrators at all levels.

Benefits Overview UT Health San Antonio offers an excellent benefits package for its employees. Employees who work at least 20 hours a week, with an appointment of at least 4.5 months, are eligible for benefits. 
Medical - UT SELECT Medical insurance is offered free for employees and administered by Blue Cross and Blue Shield of Texas. Family members can be added to the plan through payroll deduction. Employees and their dependents can also receive discounted copays and coinsurance when using UT Health Physicians, a network of 800 premier physicians including more than 100 specialists. Employees receive $50,000 of group term life insurance and $50,000 of basic accidental death and dismemberment insurance for free, with options to purchase additional employee and dependent coverage for both at group rates.
Dental - Three dental insurance plan options are available for employees and their families through Delta Dental Insurance Company, two PPOs and one dental HMO plan. Both PPO plans allow employees to choose any licensed dentist. 
Vision - Fully insured Vision Care benefits are offered by Superior Vision Services. Two vision plan options that offer either standard or enhanced vision benefits.
Disability - Employees can enroll in the Disability Insurance which provides income if a non-work related illness or injury prevents you from working.
FSAs - Employees can enroll in flexible spending accounts (FSAs) to set aside money from earnings before taxes for qualifying dependent day care expenses or out-of-pocket health care expenses. 
Retirement - Employees are eligible for either the Teacher Retirement System (TRS) or the Optional Retirement Plan (ORP). TRS is a defined benefit retirement plan which UT Health matches employee contributions. ORP is for eligible faculty staff employees. Voluntary retirement programs are also available to invest before- or after-tax dollars with the choice of five quality retirement plan providers. 
Time Off - A generous leave program offers multiple paid leave options:

• Front-loaded Paid Time Off: 128 to 208 hours (16 to 26 days) of Paid Time Off based on years of service, given at the start of each fiscal year. PTO may be prorated in year one based on date of hire.
• Extended Illness Bank: 8 hours (1 day) accrued per month which can be used for illness or injury after one day of Paid Time Off is taken.
• Paid Family Leave: Up to 240 hours (6 weeks) to care for a spouse, child, or parent after 6 months of consecutive employment.
• Holidays: 12 set paid holidays each year.

Discounts - Employees enjoy a range of discounts on services, tickets, and gym membership.
EEO Statement UT Health San Antonio is an equal employment opportunity and affirmative action employer.  It is our policy to promote and ensure equal employment opportunity for all individuals without regard to race, color, religion, sex, gender identity, national origin, age, sexual orientation, disability, or veteran status.