Workflow Planner

The Workflow Planner is responsible for maintaining the continuous flow of product from vendors to customers, specifically supporting the picking, shipping, and receiving functions of the facility. This role ensures product safety, quality, and legality while coordinating operational priorities and documentation.

Primary Responsibilities

Schedule all inbound and outbound orders in company systems.
Report, investigate, and correct shorts.
Send email requests for product cut approvals.
Coordinate order processing across systems and personnel.
Direct the flow of vessels between the yard and dock doors.
Prioritize and monitor daily workload to meet customer requirements and timelines.
Report urgent loads to appropriate management.
Maintain records for inbound and outbound deliveries; assist in resolving discrepancies.
Prepare outbound paperwork.
Collaborate closely with customer service.
Ensure complete and accurate information is passed to the next shift.
Perform other duties as assigned by supervisor or manager.
Assign and monitor work of warehouse personnel.
Maintain working knowledge of GMP, safety requirements, and SOPs; enforce compliance within the team.
Research past due orders not confirmed as shipped.
Fill in for other administrative roles as needed and trained.
Support floor operations as outbound leader, picker, packer, or auditor when required.
Maintain daily departmental attendance log.

Education / Experience

High school diploma or GED required.
0--2 years of relevant experience.
Familiarity with materials handling and radio frequency equipment.
Basic computer skills required.
Working knowledge of Microsoft Office (Excel, Word, Outlook) preferred.
Experience with Warehouse Management Systems (WMS) preferred.

Requirements, Perks, and Benefits (US -- Non-Exempt)

Physical & Cognitive Requirements (With or Without Accommodation)

Ability to follow policies and procedures
Ability to read, write, and interpret information
Ability to add, subtract, multiply, and divide
Ability to use hands to finger, handle, or feel
Ability to sit, walk, or stand for the duration of the shift
Must possess visual acuity to perform essential job functions
Ability to conduct physical tasks with a full range of motion throughout the warehouse environment
Ability to lift/carry items up to 50 pounds

Equal Opportunity Employer

FedEx Supply Chain, Inc. is an Equal Opportunity Employer, including veterans and individuals with disabilities.

E-Verify Program Participant

Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (for U.S. applicants and employees only). Please click below to learn more:

FedEx Supply Chain is committed to providing access, equal opportunity, and reasonable accommodation for qualified individuals with disabilities in its application procedures, hiring, and other terms and conditions of employment. To request a reasonable accommodation, please contact FSC.TalentAcquisition@fedex.com.

Perks and Benefits at FedEx Supply Chain (FSC)

Competitive Pay: FedEx Supply Chain offers competitive hourly rates depending on your location and experience.

Tuition reimbursement program
401K plan with company match after 1 year
Holiday pay and accrued paid time off (Vacation and PTO)
Medical, dental, vision, and voluntary benefits available on day one
Basic life insurance
Basic AD&D coverage
Supplemental Life and Supplemental AD&D
Short-Term and Long-Term Disability (for full-time employees after 180 days of service)
Paid parental leave for both moms and dads
Paid bereavement and jury duty

Job Disclaimer (US)

Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. The Company reserves the right to modify duties or assign additional responsibilities as necessary to meet business needs.

Workflow Planner

Key skills

About this role