Store Manager

Description

Monday- Friday, 8am-5pm workweek.

POSITION OUTLINE:

The PSE Group Store Manager is responsible for the overall leadership, profitability, and daily operations of a PBE (Paint, Body & Equipment) and Industrial Coatings retail store. This is a highly hands-on role requiring active participation in all store functions.

Industry experience in automotive refinishing, paint, or industrial coatings is preferred. However, candidates who demonstrate strong operational leadership, technical aptitude, and the ability to quickly learn complex product lines, SKUs, and product numbering systems will be strongly considered.

The Store Manager must be able and willing to perform every job within the store including mixing paint, loading trucks, operating POS, making deliveries, and assisting customers  while also developing and empowering a small team to grow in skill, confidence, and accountability.

This role reports to the Regional Manager and collaborates closely with Operations and Sales leadership.

About PSE Group:

PSE Group is a nationwide team of coatings specialists dedicated to providing exceptional products and value-added services to our customer partners. PSE Group offers a wide range of coatings solutions to enhance our customers' productivity, improve quality, and reduce material cost. Our objective is to support the entire purchasing process from coatings to associated products to complete application systems. We provide comprehensive solutions to meet our customers' needs. PSE Group includes brands from across the country including Painters Supply & Equipment Co, Nyquist Paints, FAMIS, Aerocoat Source, ABC Autobody Color, Auto Paint Supply, Carolina Automotive Refinish Supply, Charlottesville Automotive Refinish Supply, Golden Isles Paint & Supply, Interbay Coatings, ProWood Finishes, RMS Pro Finishes, Specialty Coatings Inc., Strand’s Industrial Coatings, United Sales Company, and Wyrick Company. 

Requirements

ESSENTIAL DUTIES:

Store Management

•  Own full P&L responsibility, including sales growth, margin management, expense control, and inventory performance.
• Maintain daily cash handling procedures and ensure timely bank deposits.
• Review and interpret key reports (P&L, inventory turns, shrinkage, aging, service metrics).
• Optimize delivery routing to improve efficiency and customer service levels.
• Maintain facility organization, cleanliness, and operational readiness.
• Oversee maintenance of store equipment, vehicles, and mixing systems.
• Ensure required documentation, reporting, and compliance records are accurate and timely.
• Maintain active, visible presence on the sales floor and in the warehouse.
• Mix paint using standard and custom formulas.
• Load/unload freight and assist with stocking and inventory rotation.
• Perform deliveries as needed.
• Operate lift equipment safely.
• Step into any operational role when staffing requires.

 This is not a desk-management position.  The Store Manager leads from the floor. 

Sales/Customer Service

• Process sales transactions using POS devices and Company guidelines.
• Answer telephone in a professional manner, answer questions knowledgeably and/or take customers order.
• Assist retail and wholesale customers in choosing the products they need.
• Stock merchandise in your store.
• Maintain records of customer’s special orders, color mixes, prices, promos, etc.
• Provide support and assistance to Outside Sales Rep as needed.
• Give immediate attention to customer comments and complaints. In the event of a customer complaint; complete the appropriate non-conformance or corrective action form and forward to your immediate supervisor.
• Assist with inside customer service, as needed, including servicing customers and/or processing their orders.
• Conduct self in professional manner to ensure customers’ quality and service expectations are met.

 Inventory Management

• Match invoices with purchase order receiving slips.
• Know inventory system and determine stocking levels of PPG/ICI, all associated product lines.
• Follow-up inventory replenishments from L.D.
• Rotate stock to avoid obsolescence
• Provide customer with information on both established and new products.
• Conduct physical inventory
• Maintain Mixing Room records including tint usage, can usage, mis-tints, etc. and perform necessary inventory transfers.

Store Personnel Management

• Recruit, train, and develop store personnel.
• Cross-train employees to ensure operational coverage and skill growth.
• Foster a culture of learning, encouraging employees to expand product knowledge and technical competence.
• Empower employees to make responsible decisions and take ownership.
• Conduct performance evaluations and coach for improvement.
• Maintain clear expectations and accountability standards.
• Create a respectful, disciplined, and positive work environment.

Safety & Security

• Maintain, implement, and/or correct store safety standards to ensure compliance with Company and Governmental regulations.
• Direct store in implementation and compliance with Company security standards including opening/closing store, truck security inspection, etc.

PHYSICAL REQUIREMENTS:

• Employee is required to lift and carry approximately 25 – 50 lbs. frequently and 75 – 100 lbs. on occasion. 
• The employee will spend approximately 20% of the time sitting, 60% standing, 10% walking, 10% stooping, climbing and kneeling. 
• In those stores where the employee is required to mix paint, the employee must be able to perceive color differences and wear safety equipment as required. 
• Must be able to tolerate non-toxic paint odors. 
• Employee must be able to operate lift truck and hand truck. 
• In those stores where employees may be required to make deliveries, the employee must be licensed and able to operate a car or truck. 
• Must be able to physically demonstrate paint and associated products by utilizing various product delivery systems such as spray guns and other related equipment.

TRAINING REQUIREMENTS:

• Listed below are the minimum training requirements necessary to become certified in this position.
• Required Courses - RIGHT-TO-KNOW Training
• Recommended Courses - Store Personnel Product Training Program
• DOT Regulation Training
• Hazardous Waste Training
• Product & Color Adjustment Course
• Counterperson Product/Service Course
• Attend various manufacturer training seminars and/or training schools. Seminar may be conducted after normal business hours. Training schools may require overnight travel up to five (5) days.

OTHER REQUIREMENTS:

• High School diploma or the equivalent is required. 
• Previous record of effective management including expense control, sales management, and directing personnel. 
• Knowledge of product technology and product application usually obtained through one or more years experience in a store or other Company position or related experience in the automotive Refinishing industry is preferred. 
• Ability to work all scheduled hours as needed. 
• If usage of employee’s own vehicle is required for company business, employee must obtain appropriate insurance per Company Policy. Employee must be licensed to operate vehicle in accordance with state law including commercial drivers license if required. 
• Must have acceptable driving record from State Motor Vehicle Bureau.

We are an Equal Opportunity Employer and are committed to fostering a diverse and inclusive workplace. Employment decisions are based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), gender identity or expression, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other protected status in accordance with applicable federal, state, and local laws.