About MSF USA | Doctors Without Borders

 

Doctors Without Borders/Médecins Sans Frontières (MSF) is an independent international organization that provides medical care to the people who need it most. The organization cares for people affected by conflict, disease outbreaks, disasters, and social exclusion in more than 70 countries. MSF offers medical humanitarian assistance solely based on need, regardless of race, ethnicity, religion, or politics. Our international project teams include medical, logistical, and administrative staff, most of them hired locally and working with their own communities. Our actions are guided by medical ethics and the principles of independence, impartiality, and neutrality. We also bear witness and speak out about the experiences of our colleagues and patients.    MSF USA is one of 24 sections supporting the global movement, primarily through staff recruitment, fundraising, advocacy, and communications. We welcome candidates who bring a wide variety of backgrounds and experiences to join us in working toward MSF’s social mission.  

ROLE OVERVIEW

The Global Mobility Associate is critical in supporting MSF USA’s global workforce strategy by delivering operational and compliance-based services related to immigration, visa sponsorship, and global mobility offerings. This position provides direct support to staff and internal stakeholders across MSF USA, helping to ensure that visa-related processes and global assignments are executed accurately, equitably, and in alignment with organizational policy, U.S. labor law, and broader MSF movement standards.

This Associate will serve as a point of contact for visa queries, supporting both case-level actions and systemic process improvements. Collaborating with hiring managers, employees, legal partners, and P&C colleagues will help ensure compliance with federal regulations, enhance staff mobility experiences, and contribute to global coordination efforts across the MSF movement.

This role requires a service-oriented mindset, strong organizational and analytical capabilities, and the ability to navigate complex immigration and employment matters with sensitivity and professionalism. The Global Mobility Associate reports to the Global Mobility Manager and works closely with colleagues across People Operations, People Experience, and international counterparts.

 

DEPARTMENT ACCOUNTABILITIES 
Organizational Culture & Create a Safe Space 
Set and drive transparent goals, targets, and ADEI&B initiatives that yield the most significant, scalable, quantifiable, and sustained impact for a more human-centered, engaged, and productive workplace. Build a culture that fosters trust, collaboration, high performance, respect, and belonging among diverse teams and people. 
 
Performance Management & Talent Development 
Develop and implement policies and processes that provide an integrated, structured approach to individual development planning, performance goal setting, performance feedback, and formal appraisal to meet business needs and support individuals in realizing their potential. The review is done once a year, after which decisions are made on whether the employee's pay should be changed or increased. 
 
Employee Engagement  
Create a workplace culture that is engaging and motivating for employees. This involves creating opportunities for employees to connect with each other, providing professional development opportunities, and creating a positive work environment. 
 
Compliance and HR Operations 
Execute and manage P&C operations using predetermined protocols and procedures to achieve specified operational performance standards. 
 
Compensation & Benefits Review 
Designed and administered compensation and benefits packages for staff. This includes setting salaries, providing health insurance and other benefits, and managing payroll.
 
Talent Acquisitions  
Fill permanent or temporary positions within an organization by attracting, shortlisting, selecting, hiring, appointing, and integrating the best-qualified candidates in a timely and cost-effective manner. 
 
Payroll Administration 
Carry out the payroll administration processes required to ensure that employees are paid correctly at the right time. 

 

ROLES SPECIFIC OUTCOMES
•    Providing accurate, timely, and responsive support to staff and managers on immigration and global mobility inquiries.
•    Maintaining immigration, policy and procedure compliance records and supporting audit readiness for visa-holding staff in coordination with internal systems and legal partners.
•    Executing mobility-related communications, tools, and supporting process improvements for staff and managers. 
•    Supporting cross-entity coordination related to international mobile staff in alignment with MSF movement guidelines

 

COMPLEXITY AND PROBLEM-SOLVING SKILLS

The Global Mobility Associate must:
•    Understand and support multiple mobility scenarios across HQ staff, hosted staff, and international mobile staff, each with distinct sponsorship or visa-related implications.
•    Identify legal or process risks, escalate them appropriately, and work collaboratively across HR, legal, and operational teams to implement sustainable solutions.
•    Support the Global Mobility Manager in navigating a highly regulated, fast-changing U.S. immigration landscape, ensuring that MSF USA remains compliant while supporting talent needs.
•    Operate with sensitivity and discretion in handling high-stakes, confidential employee information, and cross-border scenarios.
•    Balance case-specific support with strategic process improvements, particularly in creating scalable templates, documentation, and manager-facing resources.

 

BEHAVIORAL COMPETENCIES 
THOUGHT: How MSF USA staff understand the organization, manage complexity, and contribute by creating new and different.

People Focus
Builds trust-based relationships and responds with empathy and accountability.

Manages Complexity
Breaks down complex visa or mobility scenarios into manageable parts and responds with clarity.

Global Perspective
Understands and respects MSF’s international mobility policies, local labor law, and global equity implications.

Cultivates Innovation
Delivers clear, timely communication to employees, legal partners, and stakeholders—both written and verbal.

Strategic Mindset
Sees ahead to future possibilities and translates them into breakthrough strategies.

RESULTS: MSF USA staff achieve results by cultivating a forward-thinking environment that produces solutions for changing stakeholder needs.

Drives Results
Consistently achieves results, even under tough circumstances. Regularly pushes self to achieve outstanding outcomes; consistently establishes bold goals for own performance; is passionate about excellent results and significant contributions. Shows great tenacity to complete goals/initiatives in a timely way.

Ensures Accountability
Holds self and others accountable to meet commitments.

PEOPLE: MSF USA staff understand their impact on others through collaboration and inclusion of different perspectives to achieve common goals.

Collaborates
Builds partnerships and works collaboratively with others to meet shared objectives. Readily involves others to accomplish goals; stays in touch and shares information; discourages "us versus them" thinking; shows appreciation for others' ideas and input.

Communicates Effectively
Delivers clear, timely communication to employees, legal partners, and stakeholders—both written and verbal.

Values Differences
Recognizes the value that different perspectives and cultures bring to an organization. Confronts stereotyping and offensive comments promptly. Consistently behaves with great sensitivity toward differences in cultural norms, expectations, and ways of communicating.

Builds Effective Teams
Builds strong-identity teams that apply their diverse skills and perspectives to achieve common goals.

Manages Conflict
Handles conflict situations effectively, with a minimum of noise.

Builds Networks
Effectively builds formal and informal relationship networks inside and outside the organization.

Drives Vision and Purpose
Paints a compelling picture of the vision and strategy that motivates others to action.

SELF: MSF USA staff demonstrate self-awareness by having an open mindset and by continuously seeking opportunities to learn, grow, and improve. 

Instills Trust
Maintains confidentiality and demonstrates integrity in all matters related to immigration and global mobility.

Manages Ambiguity
Operates effectively, even when things are not certain or the way forward is not clear. Responds effectively to unclear situations, seeks to resolve ambiguity and make progress. Seeks guidance on how to adapt to changes, responds with appropriate composure and effectiveness.

Situational Adaptability
Adjusts approach depending on urgency, audience, or legal constraints.

Being Resilient
Rebounds from setbacks and adversity when facing difficult situations.

 

TECHNICAL COMPETENCIES

Plans and Aligns
Prioritizes high-volume requests while keeping long-term service delivery goals on track.

Financial Acumen
Interprets and applies understanding of key financial indicators to make better business decisions.

Tech Savvy
Navigate HRIS systems (e.g., Greenhouse and SuccessFactors), case management tools, and government portals with ease.

Data Collection and Analysis
Tracks and reports on visa timelines, compliance status, and key metrics.

Project Management Skills
Supports system updates, process enhancements, or audit preparedness initiatives.

Presentation and Written Communication Skills
Adapts approach and demeanor in real time to match the shifting demands of different situations. Serves as an example of adaptability and provides guidance and support to help others adapt to new situations. Considers the needs of clients, constituents, and the organization; shifts priorities appropriately.

Organizational Insight
Applying knowledge of MSF-USA and industry to advance the organization’s goals.

 

SUPERVISORY RESPONSIBILITY
No direct supervisory responsibilities

 

DESIRED QUALIFICATIONS & EXPERIENCE
•    2–4 years of experience in immigration services, HR operations, or global mobility support—preferably within a nonprofit or international context.
•    Familiarity with immigration compliance requirements, public access files, and audit preparedness.
•    Experience supporting international staff or secondments, including mobility planning and cross-border coordination.
•    Strong interpersonal and communication skills, with the ability to translate legal concepts into clear guidance for non-specialist audiences.
•    Proficiency in Microsoft Office and comfort working with HRIS platforms, case management systems, and digital documentation tools.
•    Working knowledge of U.S. visa types (e.g., H-1B, J-1, O-1, TN) and employment-based sponsorship processes a plus

 

TRAVEL REQUIREMENTS 

This position may require occasional domestic travel to participate in People & Culture team retreats, organizational convenings, and/or professional development conferences. All travel will be planned and aligned with team priorities, budget, and organizational health and safety protocols.

 

COMPENSATION

$67,350 to $101,025 - In alignment with MSF USA’s compensation framework, new hires are offered between the minimum and midpoint of the range based on relevant experience, skills, and internal equity.

This temporary position has an end date of July 24th, 2026

Equal Opportunity and Accommodations Statement:
MSF-USA is dedicated to creating a diverse, impartial, and inclusive workforce. We are an equal opportunity employer and do not discriminate based on gender identity or expression, sexual orientation, race, religion, age, national origin, disability, marital status, pregnancy status, veteran status, genetic information, or any other differences as per applicable laws.

We also provide reasonable accommodations for individuals with disabilities or religious beliefs and practices. If you require accommodations during the application process, please contact us at recruitment@newyork.msf.org.

We strongly encourage individuals from underrepresented communities in the Humanitarian Aid sector to apply.