Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

Please Note: This position will include supporting our US Public Sector customers.

“This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered.

The Cloud Network Services (CNS) team at ServiceNow is responsible for ensuring reliable, high-performance application traffic delivery to every ServiceNow customer around the globe. We design and operate our own cloud networking solution, blending industry-standard technologies with the power of the ServiceNow platform to automate and scale host configurations from customer requirements. Our team continuously monitors, tests, and optimizes the platform to deliver new features and maintain top-tier performance. As we evolve, our focus has expanded to embrace hybrid cloud strategies through deep integrations and partnerships with leading cloud providers, including Google Cloud Platform (GCP), Amazon Web Services (AWS), and Microsoft Azure.

What you get to do in this role:

Design and deploy networks based on business and technical requirements.
Partner with project and program managers to meet overall timelines and resolution of issues.
Operate and troubleshoot networks to identify and resolve issues quickly.
Take a lead role in the engagement and mitigation of outage causing events or issues.
Validate problem descriptions and perform detailed problem diagnosis; track and update problems in trouble-ticketing system.
Perform non-critical investigations into functionality that is not working as desired.
Engage deeply in the sustainment function to proactively analyze network parameters such as capacity and availability to ensure issues are fixed before they cause an outage.
Review, consult and prepare for planned change introduction to production environment.
Participate in rotating “on call” schedule with other members of the team including weekends.
Partner with teams to plan and execute software code upgrades and device maintenance.
Partner with the Site Reliability Engineering (SRE) team to provide mentorship and input on operational process improvements.
Provide feedback to infrastructure architects on design issues or improvements and input into the design process for new initiatives.

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
8+ years of network engineering experience with a Bachelor's degree; or 5+ years of network engineering experience with a Master's degree; or 3+ years of experience with a PhD; or equivalent work experience.
The candidate should have a solid foundation in networking including routing, switching, security and load balancing.
Possess a solid understanding of and have experience with most of the following network technologies: BGP, OSPF, IS-IS, HSRP/VRRP, IPSEC, SNMP.
Deep, hands-on experience with TCP/IP protocols including capturing and analyzing traffic with Wireshark and/or other tools.
Experience in one or more automation languages (Python, Ansible, Terraform, Go and PowerShell) desired.
2+ years of experience with cloud computing technologies (e.g. Azure, AWS, Google Cloud Platform, etc.) across Windows and/or Linux
Azure Core Platform: Compute, Storage, Networking.
Azure Web Apps: developing, deploying, debugging and supporting web applications using .NET, Java, PHP, Python, Node.js etc. on Windows or Linux.
Continuous Integration/Continuous Deployment (CI/CD): using DevOps, Bit Bucket, GitHub.
A minimum of 5 years of experience in working on Internet and data center networks.
Familiarity with Cisco IOS and JunOS operating systems required.
F5 and Cisco ASA knowledge and experience strongly desired.
Experience with network monitoring applications such as EMC Watch4Net, Cacti, Splunk is a plus.
Ability to partner with peers who are globally distributed is a key part of this role.
Passion for customer experiences and focus on delivering high quality support.
Strong communication skills and empathy for customers.
Ability to learn new technology in a fast-paced environment.
Ability to deal with ambiguity.

GCS-23

For positions in this location, we offer a base pay of $146,200 - $255,900, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

Staff Network Engineer - Cloud Infrastructure - Federal

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About this role

Company Description

Job Description

Qualifications

Additional Information