Customer Service Representative

Since 1892, OPW customers have been able to count on us to revolutionize fluid-handling operations around the world. As a global leader in fluid-handling solutions, the mission of OPW is to be a developer of a comprehensive array of innovative fluid-handling solutions that our customers can consistently and reliably count on. These include loading and unloading systems for high-value hazardous and non-hazardous bulk products; railcar and transport tank-truck valves, gauging devices and tank-monitoring systems; automated storage-terminal controls and systems; and regulators, fittings, valves, vaporizers, vacuum-jacketed piping and gas-handling systems for the safe handling and distribution of cryogenics and industrial gases. OPW also creates and manufactures touch-free and soft-touch vehicle wash systems, entry systems and wash chemicals. OPW has more than 2,000 employees with manufacturing operations in North America, Europe and China, and sales offices around the world. OPW is part of the Clean Energy & Fueling segment of Dover (NYSE: DOV).

The Customer Service Representative is responsible for processing orders, providing pricing and delivery, answering phones, and responding promptly to customer inquiries and complaints. This position works closely with the production teams to meet the industry’s needs through the CES network. The Customer Service Representative is expected to be a customer advocate and represent CES to our customers.

 

Roles/Responsibilities:

• Process customer’s Purchase Orders in a timely and accurate manner.
• Respond to customer inquiries via email and phone in a timely, accurate, and professional manner.
• Support the sales team to ensure customer quotes and orders are accurate and complete.
• Work closely with Shipping to coordinate proper shipping methods and required documents.
• Maintain and display a helpful and positive attitude towards new and existing customers and help promote the company.
• Maintain customer goodwill by responding quickly and effectively to customer inquiries, issues, and complaints.
• Attend regular customer service departmental meetings.
• Coordinate and manage in house follow-ups on pending quotations, proposals, and customer inquiries.
• Work with the production teams to provide delivery schedules and expedite material when necessary.
• Escalate new sales opportunities and critical customer issues to management. 
• Responsible for actively ensuring the retention of the organization’s customer base which includes promoting the organization to existing customers.
• Provide back-up support to other sales/customer service members in the performance of job duties as required.
• Perform other related duties as assigned by management.

 

Requirements:

• Associate’s Degree preferred or equivalent in experience.
• 2+ years’ experience providing exceptional customer service.
• Advanced MS Office skills – particularly Excel.
• Demonstrated communication skills, both written and verbal.
• Ability to multi-task, prioritize and work well under pressure.
• Excellent organization skills with meticulous attention to detail.
• Highly motivated team player with a passion to succeed.
• Strong self-management skills
• High degree of energy, initiative, and integrity

Work Arrangement : Onsite

Pay Range: - [per hour / annually]

[Bonus Eligible: This position is eligible to earn a discretionary bonus based on performance metrics and other criteria outlined in our applicable bonus plan.]

[Commission Eligible: This position is eligible to earn commissions based on performance metrics and other criteria outlined in our applicable commissions plan.]

[Other Compensation: This position is eligible to earn other compensation in the form of [XX], as governed by applicable plan documents and policies.]

We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position’s responsibilities, a candidate’s work experience, a candidate’s education/training, the position’s location, and the key skills needed for the position.  Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.

[Internal Note - Only use the following benefits paragraph for positions being offered a full benefits package. For positions not being offered a full benefits package, consult with Dover HR Operations and Dover Legal on the proper benefits information to post] Benefits: Benefits for this position include:  a 401(k) savings plan with employer contributions; medical, dental and vision insurance; wellness programs; health savings account, health care and dependent care flexible spending accounts; company paid short-term disability and long-term disability; company paid employee basic life and AD&D insurance; supplemental employee and dependent life insurance; optional accident, hospital indemnity and critical illness insurance; adoption, surrogacy, and fertility benefits and assistance; commuter benefits; parental, military, jury duty, and bereavement leaves of absence; paid time off, including [[XX] paid holidays per calendar year,] [paid vacation days beginning at [XX] hours annually,] [[XX] paid sick leave hours annually or as provided under state and local paid sick leave laws,] [paid time off beginning at [XX] hours annually]; [insert Corporate or OpCo specific benefits e.g., tuition assistance;] ;business travel services; employee discounts; and an employee assistance program that includes company paid counseling sessions and legal services. Eligibility for benefits is governed by applicable plan documents and policies.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact opwaccommodations@acmecryo.com for assistance with an accommodation. Kindly specify Job Requisition Number / Job Title and Location in response.

Fraudulent Recruiting Disclaimer:  Dover Corporation and our affiliated operating companies want to alert applicants to internet job posting fraud, where parties posing as Dover employees, recruiters, or other agents, try to engage with online candidates in an attempt to steal personal and/or financial information.  We do not endorse or engage in any recruitment practices that involve payment or personal information outside of our official application and hiring process.  Please verify the authenticity of an invitation to apply for a job, or for a job offer by contacting us directly through our Dover and affiliated operating company websites at https://careers.dovercorporation.com/.  To learn how you can protect yourself, review our Recruitment Fraud Notice on our careers site.

This position may be located in: Americas : United States : Pennsylvania : Allentown || Americas : United States : Pennsylvania : Bethlehem || Americas : United States : Pennsylvania : Coraopolis || Americas : United States : Pennsylvania : East Stroudsburg || Americas : United States : Pennsylvania : Erie || Americas : United States : Pennsylvania : Harrisburg || Americas : United States : Pennsylvania : North Wales || Americas : United States : Pennsylvania : Philadelphia || Americas : United States : Pennsylvania : Pittsburgh || Americas : United States : Pennsylvania : Reading city || Americas : United States : Pennsylvania : Spring City

Sub Division : CES - North America

Job Requisition ID : 65320

Job Function :