Operations Specialist- 1 year contract

Operations Coordinator NA / Operations Specialist - One year contract role

The Operations Coordinator NA/ Operations Specialist has responsibility to manage Order management and provide "in-house" support to Operations areas of Consumer logistics, Service, and purchasing operations.  Monitors and maintains the progress of internal and inter-company requests for information, services, and authorizations. Produces monthly reporting in the responsible work area.  Maintains SKU and Service information libraries and databases for web orders.  Facilitates the routing and escalation of customer service department requests for technical support or specific requirements.  This position works with both internal departments and third-party partners representing North America 

Responsibilities:

• To ensure and maintain a high level of customer service by taking ownership of customer inquiries and handling orders from receipt to the closure of sales 
• Manage all communication with all sales department orders, process all customer orders and shipment of products, and ensure optimal practices for all processes
• Monitor and evaluate all order issues, resolve discrepancies in production metrics, and ensure accurate billing of all bookings 
• Generates and analyses backlog orders and participate in order backlog review meetings to provide feedback on risks to meet the period's shipment commitments
• Produces material requirements planning (MRP) reports for specific inventories replenishment planning, based on forecasts and historical consumption data 
• Monitors new item task completion for Operations support 
• Monitor Operations performance in customers web portal 
• Manage Operations chargeback performance and KPI 
• Maintains internal requests tracking log/database for timely execution and issue closing (customer-related) 
• Review customer replacement requests for data requirements and forward them to Order management for fulfillment 
• Assess the validity of customer requests and coordinate product replacement and out of-Warranty repair approvals 
• Provides supplemental monthly activity reports with service facilities for specific products 
• Supports special customer programs with regards to requests processing, shipment coordination, and inventory movements  
• Track progress and resolves kitting projects with the 3rd party warehouse  
• Coordinate non-conformance reports flow to facilitate process steps to close 
• Back up for other areas transactional functions such as Receiving 
• Manage inventory counts and audits with Consumer Logistics Specialist 
• Reviews inventory transactions to identify any discrepancies monthly and correct the same 
• Maintains, logs, and controls in and out movements of specific customer support program inventory assets as required 
• Other duties as assigned by manager 

Qualifications:

• Bachelor's degree preferred 
• Minimum of 3 years related experience 
• Experience with ERP systems, preferably Oracle and Baan  

Knowledge & Skills:

• Understanding of inventory level requirements planning  
• Strong organizational and time management skills  
• Proficient with Microsoft Office (especially Excel and Word)  
• Proven ability to work collaboratively with others  
• Good number aptitude/retention and a high level of attention to detail and accuracy 
• Must be able to work independently and make sound decisions based on established parameters without the need for regular supervisory follow-up.  
• Excellent communication and time management skills 
•  Ability to multitask in a fast-paced environment 

 

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

• Select the medical, dental, life, and disability insurance coverage that fits your needs.
• Contribute to your financial security with Ricoh Canada’s Retirement plan, with company matching contributions.  
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually.
• Tap into many other benefits to enhance your health, wellness such and ongoing personal and professional development.