Engineer (Network)

Black Box is a leading technology solutions provider, dedicated to accelerating customers' businesses through strong relationships and innovative solutions. The Engineer (Network) role involves providing post-sales engineering implementation services for network solutions, collaborating with clients to ensure successful deployments and maintaining high client satisfaction.

Responsibilities:

• Provide post-sales engineering implementation services for network solutions across various BBOX product and service offerings such as requirement definitions and implementation plans, end to end system designs, equipment staging, configuration creation and testing, and solution deployment of varying types of software and/or hardware network solution deployments spanning geographical separation
• Proactively assess solution specifications in light of changing customer requirements, and recommend solution changes that optimize value for both the client and BBOX organization
• Prepare documentation for internal and external clients detailing system designs and configuration of deployed solutions
• Develop and maintain professional and productive relationships with clients, infrastructure vendors such as ISPs and Carrier Services, software & hardware vendors and related key contributors to ensure stable and quality product & service delivery consistent with company objectives and client expectations
• Provide technical overview of product architecture, functionality, system / data requirements, service delivery and integration with enterprise applications
• Continuously expand, research and leverage knowledge of market and industry trends and benchmarking to identify, recommend and implement best practices, methodologies and relevant analytics
• Continuously develop and enhance knowledge, skills and abilities through various learning channels to expand technical and non-technical capabilities. Ensure further expansion of skill-set in the operating systems, networking infrastructure and products & services that BBOX supports
• Meet all financial performance objectives for area of responsibility and take corrective action as needed
• Implement and make recommendations to improve methodologies, core competencies and processes for deployment engineering to ensure stable and quality product & service delivery consistent with company objectives and client expectations
• Maintain and enhance a strong client service-oriented environment focused on problem prediction, detection and resolution. Proactively identify and remove barriers to meeting client expectations. Provide timely documentation of issues, action plan and outcome. Achieve all client satisfaction objectives and internal and external SLAs
• Actively and consistently recommend and support all efforts to improve, simplify, automate and enhance day to day service delivery operations and the client experience
• Foster and contribute toward collaborative working relationships within operations and across all levels and departments of the organization to execute deployment engineering functions and company priorities
• Utilize escalation and exception paths, processes and systems to report current performance and make recommendations for improvement of performance
• Achieve performance targets established by leadership for applicable Key Performance Indicators
• Perform other duties as assigned by management

Requirements:

• Bachelor's Degree in Engineering, Management Information Systems, Information Technology, Computer Science or related field, or equivalent, relevant experience
• Minimum of 5 years with of engineering deployment responsibilities involving complex client requirements assessment, solutions design and implementation within the technology services industry
• Previous post-sales engineering experience with network solutions including requirement definitions and implementation plans, end to end system designs, equipment staging, configuration creation and testing, and solution deployment of varying types of software and/or hardware network solution deployments spanning geographical separation
• Excellent Layer 2 & 3 networking skills including strong knowledge and proficiency in industry-standard networking technologies and infrastructures including cabling, LAN, WAN, and various telecommunication access methods, DNS based Global Server Load Balancing (GSLB) theory as well as legacy networking technologies and system interdependencies
• Production environment experience consisting of directly managing routers, switches, global and local load balancing, SSL acceleration, HTTP compression/caching, and DNS in a high-availability infrastructure
• End-to-end process thinker, with proven experience in business processes and workflow design
• Excellent problem solving and systems analysis skills with demonstrated success in root cause analysis, effectiveness measurements and related documentation
• Ability to work effectively across all functional groups to optimize product & service offerings, fostering a seamless internal and external client experience and track record of timely and accurate issue resolution
• Proficient in MS Office (Word, Excel, PowerPoint), Outlook, SharePoint, ERP, AutoCAD, service delivery management tools and related cloud based technology systems
• Experience with Managed Service Provider environment preferred
• Cisco Certified Network Professional (CCNP), Cisco Certified Network Associate (CCNA), Cisco Certified Internetwork Expert (CCIE), Microsoft System Engineer (MCSE), or related certifications preferred
• Cloud & Virtualization technologies preferred