Customer Journey & Lifecycle Internship 2026

Motorola Solutions is a global community focused on keeping people safer through innovative technology. The Customer Journey & Lifecycle Intern will support the mapping, optimization, and scaling of customer experiences, working under the Senior Manager of Customer Journey to visualize customer paths and identify engagement gaps.

Responsibilities:

• Journey Map Visualization: Translate high-level strategies into detailed visual maps. You will follow our established frameworks to document the Onboarding, Expansion, and Renewal phases
• Cross-Functional Coordination: Shadow meetings with Product, Marketing, Content, and Customer Success teams to help document "content needs" and track the progress of new journey initiatives
• Gap Identification: Perform "walk-throughs" of the customer experience to find "dead zones" where communication might be missing or confusing