Project Manager

Omnicell Specialty Pharmacy Services is dedicated to transforming pharmacy care through innovative solutions. As a Project Manager, you will lead the implementation of Omnicell solutions, ensuring projects meet customer satisfaction and are delivered on time and within budget.

Responsibilities:

• Serve as the primary business contact for customers throughout the implementation lifecycle, building strong, trusted relationships and ensuring expectations are clearly understood and met
• Own the project plan and execution, managing timeline, scope, resources, deliverables, and revenue forecasting in alignment with contractual commitments and defined workplans
• Maintain and administer detailed workplans within PSA tools, ensuring tasks, dependencies, and milestones are accurately captured, updated, and communicated to stakeholders
• Provide clear, consistent project communications, including project status reports, customer updates, internal briefings, and executive summaries, tailored to the needs of different audiences
• Proactively identify, manage, and mitigate project risks and issues, facilitating timely problem-solving discussions and, when needed, leading challenging conversations with customers and internal leadership
• Report on key financial and performance metrics, ensuring transparency into project health, forecast accuracy, and delivery outcomes
• Conduct customer risk reviews for internal leadership, providing insight into account health, project escalations, and recommended action plans
• Develop and maintain a strong working knowledge of Omnicell’s products and solutions, leveraging this understanding to anticipate customer needs and guide effective implementation decisions
• Lead and align cross-functional project teams (e.g., engineering, services, support, sales, customer success) to deliver projects on time, on budget, and in line with customer success criteria
• Define, socialize, and monitor project success criteria, ensuring all stakeholders understand goals, measures of success, and how progress will be evaluated

Requirements:

• Bachelor's degree or equivalent combination of education and experience
• Minimum of 2 years of project management and/or healthcare information technology consulting experience, with proven accountability for project delivery
• Project Management Professional (PMP) certification
• At least 1 year of experience in healthcare information technology, professional services, or another customer-facing role
• Experience working with PSA or project portfolio management tools for workplan administration, resource planning, and financial tracking
• Background working across cross-functional teams (e.g., implementation, clinical, IT, operations) in a matrixed organization
• Demonstrated experience managing the full lifecycle of project implementations, from initiation and planning through execution, go-live, and closure
• Proven ability to manage multiple projects simultaneously, prioritizing effectively in a dynamic environment
• Strong interpersonal and communication skills, with the ability to lead meetings, facilitate discussions, and adapt communication style to technical and non-technical audiences
• Solid problem-solving skills, including the ability to identify issues early, develop options, and drive alignment on a path forward