Program Manager, Sales New Hire Experience

ServiceNow is a global market leader in Information Technology and Services, striving to make the world work better through innovative technology. They are seeking a Program Manager to enhance the Sales New Hire Experience programs by managing onboarding processes, ensuring content accuracy, and collaborating with various stakeholders to drive effective learning experiences.

Responsibilities:

• Support execution of monthly updates and bi-annual program releases, including QA, UAT coordination, documentation, and readiness tracking in tools like Intrepid
• Maintain program documentation, release notes, and update logs
• Identify and escalate risks or defects that impact learner experience
• Present and lead change management projects, presenting delta and facilitating training to sales trainers as needed
• Co-build and develop strategic content elements, configuring modules and learning experiences within Intrepid (and/or similar cohort-based learning platforms)
• Partner with Intrepid Admin to resolve technical issues, respond to content intake requests and maintain content accuracy
• Execute custom learning experiences and pathway updates leveraging Adobe Illustrator and other curriculum tools
• Implement curriculum updates provided by program strategy and content teams
• Ensure learning materials, links, simulations, and session content are current and properly configured
• Support facilitator and learner readiness for upcoming cohorts
• Collaborate on building QA processes aligned to program strategy
• Partner with Global Learning & GTM Program Success teams, as well as content owners, and systems teams to align timelines and dependencies
• Communicate status updates and escalate blockers appropriately
• Own project-based socialization, timelines and communication cross-functionally - lead planning conversations aligned to broader strategy

Requirements:

• 5+ years of experience in enablement, program coordination, learning operations, or related fields
• Hands-on experience with Intrepid (or similar cohort-based learning platforms)
• Working knowledge of LMS operations, including enrollments, reporting, and troubleshooting
• Proven ability to curate content and exposure to creative learning tools is a plus (Articulate, PowerPoint, Canva, Adobe Illustrator)
• Strong attention to detail and ability to manage multiple moving pieces
• Aptitude to thriving in ambiguity and an AI first mindset
• Experience supporting structured program releases or large-scale onboarding initiatives
• Practiced ability presenting and leading change management conversations
• Clear communicator who thrives in collaborative environments