People Experience Program Manager, Employee Listening, ERGs

Role Overview

• Own, evolve, streamline, and maintain the operating rhythms necessary to support ERG programming
• enabling them to function seamlessly.
• Responsible for the application, election, and training of ERG leads, tracking and delivery of key projects that contribute to the ERG programs success.
• Developing cross-functional processes/trackers/tools for events, communications, and key moments, and communicating regularly with partner teams.
• Enabling and ensuring great collaboration between ERGs across the company, and amplifying their effectiveness to lead to better outcomes.
• Set standards for collaboration and optimizing information flows for the program (what is our goal, why is it important, and when, where, how we meet, communicate, and decide).
• Zoom in and zoom out, to see how all the moving parts should tie together, and systemize them into a functioning program aligned to a single set of goals.
• Make clear process documents and regularly iterate on processes to ensure you are a “one-stop-shop” for streamlining the connections between ERG leads and business teams, particularly for events, communications, and key moments.
• Meet regularly with ERG leads and ERG members to communicate key priorities, align on progress, and build relationships.
• Be an empathetic listener to concerns raised within communities, protect safe spaces, and provide key insights to the business.
• Be the facilitator of listening and understanding employee needs and sentiments across a diverse workforce and helping leaders respond appropriately.
• Surface insights and employee experience themes around various facets of identity to leadership in order to bring our core value of “Go Far Together” to life.
• Drive transparent and effective communication to business partners regarding program progress, flags and decisions.

Requirements

• Experience in setting and executing progressive people and workplace strategies, and building inclusive spaces enabling employees to do their best work.
• 5+ years proven experience in program management. Work independently to define and contain complex problems, prioritize effectively, and deliver quickly.
• Experience creating and driving program processes which enable smooth execution, continuous improvement, and minimal waste.
• Outstanding stakeholder management, verbal and written communication skills with the ability to interact with technical and non-technical global, cross-functional groups.
• Exceptional emotional intelligence, judgment, and ability to cope with emotional content, difficult conversations, and issues of identity, trauma, and belonging.
• High attention to detail and ability to distill complex ideas into clear guidance and communications.
• Ability to maintain order, focus and calm in times of ambiguity, emotion, stress, or changing priorities.
• Able to influence outcomes and people without reporting lines.
• Have a roll-up-your-sleeves and get the work done attitude.
• See the glass half full and be pragmatically optimistic.
• Experience in HR and ERG program management (preferred).
• Experience managing people, policies, and/or HR strategy (preferred).
• Experience managing across a broad and varied client group (preferred).

Tech Stack

• Go

Benefits

• competitive compensation and benefits
• new hire equity grant
• annual refresh grants
• flexible work arrangements