VP, Product Management

Trackforce is a leading SaaS platform for physical security workforce management, transforming how security operations are managed worldwide. The Vice President of Product Management will guide the strategic direction and execution of the product portfolio, focusing on shifting to intelligent, data-driven ecosystems and empowering modern security solutions.

Responsibilities:

• Product Strategy & Vision
• Define the Future: Own and evangelize a comprehensive product roadmap that transitions Trackforce from a workforce management system to a predictive intelligence hub
• Drive "Return on Data" (ROD): Develop features and enterprise dashboards that allow C-suite customers to extract actionable value from security data (e.g., optimizing real estate footprint, facility maintenance, and operational efficiencies)
• Market Leadership: Continuously monitor the physical security and IoT landscape to ensure Trackforce remains ahead of market disruption
• Innovation & Capability Expansion
• Empower the "Digital Officer": Evolve our mobile applications to push real-time, predictive threat alerts and dynamic risk priorities directly to guards in the field, facilitating a proactive response model
• Dynamic Identity Management: Lead the integration of our visitor and access modules with third-party biometric hardware, facial recognition, and behavioral profiling to authenticate true identity rather than just credentials
• Predictive Analytics: Champion the use of AI, machine learning, and big data to automate threat detection, filter false positives from video analytics, and generate intelligent routing based on risk hotspots
• Execution & Team Leadership
• Cross-Functional Alignment: Foster deep collaboration across Engineering, Sales, Marketing, and Customer Success to ensure seamless product launches and go-to-market strategies
• Cultivate a Digital Culture: Build, mentor, and lead a team of high-performing product managers, fostering an agile, innovative mindset that encourages risk tolerance and rapid iteration
• Customer-Centric Development: Balance risk management with delighting the customer by ensuring our software remains a seamless, frictionless part of the security professional's daily experience

Requirements:

• 10+ years of progressive product management experience in B2B SaaS, with at least 5 years in a senior leadership role (VP or Senior Director)
• Domain Expertise: Strong familiarity with the physical security industry, workforce management, or facilities management software
• Technical Acumen: Proven track record of launching products that leverage big data, AI/machine learning, IoT sensors, or video analytics
• Strategic Execution: Demonstrated ability to translate a broad, human-centric vision into an actionable roadmap with clear business cases and ROI/ROD metrics
• Leadership: Exceptional communication skills with the ability to secure buy-in from the C-suite, align disparate business units, and inspire a product team