Senior Product Manager

PagerDuty is a leader in Digital Operations Management, and they are seeking a Senior Product Manager, Incident Analysis to join their Incident Management team. The role involves defining and delivering user-centric experiences that transform incident data into opportunities for continuous improvement.

Responsibilities:

• Lead the development and execution of roadmap for Incident Analysis products, delivering meaningful outcomes for users and business
• Drive end-to-end product lifecycle, from needs discovery through launch and iteration, with a focus on data-driven insights
• Collaborate with design and engineering to deliver intuitive, seamless user experiences that drive adoption and demonstrable learning
• Engage with customers and cross-functional partners to deeply understand user needs, pain points, and emerging opportunities
• Track and analyze product performance, iterating on features to maximize user value and business impact

Requirements:

• 5+ years' experience in product management for B2B SaaS, DevOps, or data-analytics platforms—or equivalent degree or experience
• Demonstrated fluency with data analysis or analytics products (telemetry, observability, post-incident review)
• Proven success shipping features focused on workflow automation or operational improvement
• Experience collaborating with cross-functional teams (engineering, design, sales, customer success)
• Must be currently authorized to work in the United States on a full-time basis
• Familiarity with the incident management lifecycle or operational reliability in cloud-native environments
• Direct experience with DevOps, SRE, or related tooling in a SaaS or modern infra context
• Exposure to ML/AI-driven insights or advanced analytics tools (e.g., Tableau, Looker, Splunk)
• Demonstrated passion for user experience and continuous product improvement
• Results-oriented, intellectually curious, and collaborative