Key skills
Agile development lifecycleRelease management operationsJira proficiencySoftware release experienceProject management experienceStakeholder managementAI operational efficiencyConfluence experienceAha! experienceCollaborative working styleAIAnalyticsJiraConfluenceAgileStakeholder ManagementProduct ManagementCommunication
About this role
FICO is a leading global analytics software company, helping businesses in 100+ countries make better decisions. They are seeking a Product Operations professional to support their Product Development Lifecycle Director and lead release management operations, focusing on identifying and resolving operational pain points to ensure timely and high-quality product releases.
Responsibilities:
- Support FICO’s Product Development Lifecycle and lead end-to-end release management operations
- Develop and maintain documented standards, processes, and clear guidance to enable Product Management, Engineering, and Delivery teams to release platform capabilities and products efficiently
- Partner closely with Product Management, Delivery Management, and Engineering to define release priorities, plans, and timelines, and track progress to execution
- Collaborate with leaders across FICO to create and continuously refine release standards, guidance, and best practices
- Drive continuous improvement across product development and release management practices to support operational excellence and efficiency
- Build, track, and communicate release plans and roadmaps that clearly showcase FICO’s product portfolio
- Facilitate and moderate meetings with key stakeholders to gather feedback, align priorities, and ensure processes reflect diverse perspectives
- Schedule and lead planning and release-related meetings as needed
- Develop and maintain release calendars, reports, and dashboards to communicate what is planned, what has been released, and identify opportunities for increased efficiency
Requirements:
- Strong understanding of Agile development lifecycles and software delivery operations
- Hands-on experience with software releases (required); experience with platform releases is a plus
- Highly process-oriented with strong attention to detail
- Some experience in project or program management is preferred
- A collaborative working style with excellent communication and stakeholder management skills
- Strong time-management skills with the ability to meet tight deadlines and manage multiple priorities simultaneously
- Proficiency in Jira; experience with Confluence and Aha! is a plus
- Bachelor's degree in a closely related field or equivalent experience
- Interest or experience using AI to improve operational efficiency is desirable