Head of Global Talent Acquisition

Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. The Head of Global Talent Acquisition will build and scale Cresta’s global hiring engine, partnering with executive leadership to shape hiring strategy and outcomes across various functions.

Responsibilities:

• Lead and execute Cresta’s global Talent Acquisition strategy in partnership with People, Finance, and business leadership to support rapid growth across regions and functions
• Partner closely with executives and senior leaders to shape hiring strategy, priorities, capacity modeling, and workforce planning
• Build, scale, and lead a high-performing internal Talent Acquisition team, defining the right mix of in-house recruiters and external partners to support rapid growth, burst hiring needs, and global expansion
• Reinforce a high-trust, high-accountability recruiting culture grounded in mentorship, ownership, data-driven decision-making, and continuous improvement
• Partner closely with the Head of People on broader talent, workforce planning, and people initiatives
• Support and lead senior and executive recruiting efforts in partnership with People leadership, including hands-on involvement for critical and hard-to-fill roles as needed
• Design, track, and continuously refine TA metrics to drive hiring efficiency, quality, predictability, and scale
• Own and continuously improve the end-to-end candidate experience, from intake calibration and interview design through offer, closing, and post-process feedback loops
• Champion an equitable, inclusive, and consistent candidate experience across all roles, regions, and stages of growth
• Set the standard for proactive, creative sourcing and passive candidate engagement, ensuring teams build durable pipelines rather than relying on reactive hiring
• Drive employer brand and talent marketing programs across social, events, and community engagement in partnership with Marketing and People teams
• Refine and scale Cresta’s campus and early career strategy, partnering with recruiters to build internship and new graduate pipelines globally
• Lead the strategy for Cresta’s Talent Acquisition technology ecosystem, including Greenhouse, LinkedIn, Juicebox, CoderPad, and related tools, while identifying opportunities for future improvements and optimization