IT Operations Engineer with AI-Enhanced Automation

Emgage helps defense companies operate securely and efficiently, focusing on innovative tools and operational support. The IT Operations Engineer will manage and scale internal IT operations while introducing AI-assisted workflows and automation into practices.

Responsibilities:

• Manage lifecycle of laptops, workstations, and some servers
• Deploy and maintain endpoint detection and response (EDR)
• Maintain device inventory and compliance
• Enforce OS and third-party patching across endpoints
• Implement system hardening and security baselines
• Operate vulnerability scanning and remediation workflows
• Apply device hardening configurations
• Track and remediate vulnerabilities across systems and endpoints
• Assist with security monitoring and incident response
• Implement identity protections and policies with Entra ID
• Support a distributed workforce
• Maintain clear documentation and operational procedures
• Automate repetitive tasks using PowerShell or similar tools
• Continuously improve the company’s security posture as the organization grows

Requirements:

• 5+ years of hands-on IT administration experience
• Experience supporting 100+ employee organizations
• Experience managing remote or distributed workforces
• Strong Microsoft 365 admin experience
• Hands-on experience with device management, endpoint security, and patching
• Experience operating or supporting vulnerability management programs
• Ability to troubleshoot across endpoints, identity systems, and SaaS platform
• Experience with several of the following: Endpoint Detection and Response (EDR), Mobile Device Management (MDM), Azure / Entra ID, Vulnerability management platforms, SIEM platforms (Wazuh or similar), ManageEngine or similar IT operations platforms, Zero Trust networking technologies (OpenZiti or similar), Backup and disaster recovery platforms, PowerShell or other automation tools
• Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience)
• Microsoft 365 or Azure certifications
• CompTIA Network+, Security+, CySA+, CISP or similar security certification