Business Analyst

OEC provides software solutions for the automotive parts and repair industry, aiming to enhance workflows for professionals in this field. The Business Analyst role focuses on driving internal efficiencies and value creation by analyzing data related to product activations and customer engagement, ultimately supporting Customer Success initiatives.

Responsibilities:

• Develops methodologies and processes for analyzing company data; challenges assumptions and provides a different perspective on how Aftermarket Suppliers tracks and manages aftermarket parts sales performance
• Identifies ongoing needs around performance management, executes reports as needed and partners with the Business Intelligence team to determine opportunities for automation of recurring reporting needs
• Translates business data into real-time business analysis to convert into actionable customer engagement opportunities. Evaluates trends and identifies areas of opportunity. Utilizes those customer segments to plan and execute call and tech touch campaigns in partnership with Customer Success management, Marketing, eLearning etc
• Recommends strategies and processes that will evolve Aftermarket Supplier capabilities in delivering internal analytics. Helps define internal reporting roadmaps which support needs of customer facing team
• Works closely with management to analyze employee activity relative to customer product usage to understand impact of activities
• Helps define, implement and manage approach to aftermarket supplier growth by defining Customer Success metrics, Success plays, customer segmentation and Tech touch messaging
• Works with Aftermarket Customer Success team to assist in data collection and analysis to support recurring Aftermarket Supplier performance reviews
• Collaborates with the Business Information Systems team to improve Customer Relationship Management (CRM) processes and workflows to improve productivity of team and provide easier access to tracking key milestones during the customer journey
• Works closely with Customer Success management, team and Marketing to develop content in support of tech touch engagements. Understands historical usage rates by delivery type to develop future approaches and campaigns
• Engages with customers to understand areas of opportunity for improved support to optimize product value

Requirements:

• A bachelor's degree from an accredited college or university is required, with a focus in Data Analytics, Mathematics, Statistics, Computer Science, Business Information Systems, Business Administration, Sales, or related discipline
• In the absence of a degree, equivalent work experience directly related to the key responsibilities of the role will be considered as a substitute for the degree
• At least 3 years of data analysis and reporting experience is required
• A successful track record of using Microsoft Office Suite products, particularly Excel and Power Point and relational database management tools, to provide effective analysis & reporting
• Strong business or sales acumen to understand the market and be able to analyze and resolve issues with limited direction
• Able to gain an in-depth understanding of Aftermarket Supplier products and technology components including their features, benefits, and application within the marketplace
• Excellent verbal and written communication skills
• Can effectively organize and manage day-to-day work and priorities, and use time, energy and resources to meet goals, deadlines, and deliverables
• Strong interpersonal skills with the ability to establish solid working relationships with multiple teams and individuals with varying levels of expertise
• Excellent attention to detail
• Flexible and adaptable approach to work and can easily adjust to shifts in priorities as the needs of the business change
• Able to effectively work and thrive in a remote/hybrid work environment that has limited opportunities for in-person interactions