Sales Solutions Engineer

HouseWhisper is an AI-powered assistant that streamlines lead management and follow-ups in the real estate industry. The Sales Solutions Engineer will manage a dedicated book of business, oversee the implementation and optimization of the product, and serve as the primary contact for customers post-sale, ensuring satisfaction and driving growth.

Responsibilities:

• Own and manage a book of business, serving as the dedicated point of contact responsible for customer retention, satisfaction, and expansion across your accounts
• Conduct daily deep dives into customer CRMs, reviewing AI-initiated conversations, lead responses, agent handoffs, and lead dispositions to build a granular understanding of each account
• Monitor agent performance and identify patterns: who is responding quickly to AI handoffs, who isn't, and where leads are falling through the cracks
• Curate specific examples of AI performance (successes, problem cases, communication quality) and use them to drive weekly customer meetings with data-backed recommendations
• Own and run weekly customer meetings covering volume recaps, live CRM walk-throughs, agent performance, edge case decisions, and expansion opportunities
• Identify opportunities to optimize sales processes and workflows based on data-driven insights
• Manage AI system configuration per customer and determine when to introduce new features based on customer readiness and agent responsiveness
• Collect customer feedback and market intelligence to inform product development, go-to-market strategy, and packaging decisions
• Maintain meticulous per-customer documentation: configuration details, decision logs, meeting notes, performance trends, and expansion roadmaps