Key skills
PythonPowerShellSaaSMentoringCommunicationSales
About this role
iManage is a leading SaaS company dedicated to Making Knowledge Work™. They are seeking a Solutions Engineer to act as a trusted advisor to clients, leveraging their expertise in the iManage platform to design tailored solutions and drive successful sales engagements.
Responsibilities:
- Acting as the technical lead in the pre-sales process, providing expert guidance on iManage solutions to clients and prospects
- Conducting in-depth discovery sessions to understand client requirements and propose solutions aligned with their business objectives
- Designing and delivering tailored product demonstrations, proofs of concept, and workshops to showcase the capabilities of the iManage platform
- Identifying and addressing technical gaps or challenges, proactively offering innovative solutions to enhance client outcomes
- Developing and maintaining strong relationships with key stakeholders at all levels, establishing trust and credibility
- Staying current with iManage product updates, industry trends, and competitive offerings to ensure relevance in client engagements
- Creating technical documentation, solution diagrams, and proposals as needed to support sales efforts
- Mentoring less experienced pre-sales team members, sharing knowledge and best practices to elevate team performance
- Responding to client RFIP/Infosec's
- Developing Demo Environments and maintenance ensuring pre-sales have the best platform to showcase our capabilities
Requirements:
- 5+ years of experience in a technical pre-sales role or similar function within the B2B SaaS space
- A strong technical background with experience in solution design, integrations, and cloud platforms
- The proven ability to work cross-functionally with Sales, product and delivery teams
- A customer-centric mindset, with a focus on understanding and exceeding client expectations
- Experience in identifying gaps in client requirements or processes and proposing appropriate solutions
- Strong communication skills, including the ability to present complex ideas to a variety of audiences
- The ability to travel across the U.S. and Canada as needed
- Experience within the legal tech or document management space
- Knowledge of APIs, data migration, and/or basic scripting (PowerShell, Python)
- Hands on experience with iManage products