Bixal is a consulting company headquartered in Fairfax, VA, working alongside governments and organizations to help them deliver better services and experiences. They are seeking a creative and detail-oriented UX Designer to shape a large-scale digital appointment scheduling platform for the federal government, focusing on user-centered solutions and collaboration with various stakeholders.
Responsibilities:
- Apply human-centered design and UX best practices to design high-profile, public-facing government applications
- Create user personas, journeys, wireframes, prototypes, and refine UIs to communicate design concepts effectively
- Develop clear, concise content in English and Spanish to enhance usability
- Ensure compatibility with assistive technologies (e.g., screen readers) through comprehensive testing
- Collaborate with designers, researchers, engineers, and product managers to align solutions with project requirements and timelines
- Use analytics tools (e.g., Google Analytics, Crazy Egg) to analyze user behavior and iteratively improve usability
- Conduct accessibility testing to ensure compliance with Section 508 and WCAG 2.2 standards
- Lead usability testing and gather feedback to continuously improve the user experience
- Support the development of design processes, workflows, and standards that improve design operations
- Stay current with design trends, tools, and techniques, and share knowledge to promote innovation and improvement
- Perform other relevant duties as assigned, trained, and qualified to carry out
Requirements:
- Bachelor's degree in a related field, plus at least four (4) years of relevant experience
- Demonstrated experience in UX design, preferably in a federal consulting or government environment
- Strong portfolio that demonstrates a range of UX design skills, including user research, wireframing, prototyping, and visual design
- Proficiency in design tools such as Sketch, Figma, or Adobe XD/CC
- Proficiency with tools such as GitLab, VSCode, Jira, and Confluence, enabling integration of design with Agile engineering workflows
- Demonstrated expertise with using accessibility testing tools such as Axe, WAVE and screen readers
- Understanding of human-centered design principles and methodologies
- Strong communication and collaboration skills, with the ability to work effectively in a team environment
- Working proficiency in English and Spanish (both reading and writing)
- Demonstrated familiarity with accessibility and Section 508 compliance guidelines
- Must be able to pass and maintain a Public Trust security clearance
- Experience with the Department of State, or government digital transformation projects
- Knowledge of digital appointment scheduling or public service technology