Business Process Analyst

Marsh McLennan Agency is a leading provider of business insurance and employee health solutions. The Business Process Analyst will be responsible for optimizing client service processes, collaborating with teams to implement new systems, and documenting procedures to enhance organizational efficiency.

Responsibilities:

• Participating in regional workgroups to define requirements, redesign, and implement best-in class business processes, workflows and data standards
• Document and maintain procedures, and other business process artifacts, to be used both in training and as an ongoing reference
• Collaborate with national and regional resources and other stakeholders to identify problems and suggest solutions through developing creative and scalable ways to solve organizational challenges

Requirements:

• 4+ years of experience in the insurance industry
• Proven critical thinking, analytical, and problem-solving skills
• A knack for process improvement, specifically refining the efficiency, quality, and effectiveness of various workflows and procedures by deploying best practices
• Strong organizational skills, with an ability to prioritize workload and balance multiple projects simultaneously, and demonstrated successful follow through on deliverables
• Legal work authorization to work in the U.S. on a permanent and ongoing basis without the need for sponsorship now or in the future
• Experience working with agency management and related systems such as Applied Epic, CSR24 and Indio
• Experience with reporting, custom or third-party solutions that interact with an agency management system
• Experience building and/or delivering training programs
• Experience creating and maintaining procedure documentation