Senior Program Manager (Remte in USA)

Gainwell Technologies is a company dedicated to improving the health and well-being of vulnerable communities through innovative technologies. They are seeking a Senior Program Manager to lead efforts in client satisfaction, revenue generation, and process improvement, while interfacing with various teams and managing projects effectively.

Responsibilities:

• Contribute to strategic client touchpoints such as implementations, revenue recognition, and inventory management, ensuring seamless integration and optimal performance while developing controls, procedures, and techniques to evaluate contract/program status and compliance with customer requirements
• Serve as a vital liaison between the client engagement team and technical/product teams, facilitating swift issue resolution. This includes acting as a liaison between operations and other administrative support organizations, interfacing subcontractors, vendors, customers, and performing extensive investigations as required
• Utilize a deep understanding of operations and our products to highlight key updates with significant implications for our clients, contributing to overall client satisfaction while conducting analysis leading to recommendations for cost and revenue performance improvements
• Develop and maintain a detailed knowledge base of client inventory management systems, leveraging data analysis to benchmark performance and identify opportunities for clients. This includes performing complex reporting for major contracts and/or programs and preparing reports for distribution to customers/user organizations
• Lead in troubleshooting pre-and-post implementation issues, optimizing product utilization and effectively managing inventory fallout
• Spearhead the development of tools and training initiatives aimed at elevating the collective knowledge and proficiency across the client engagement team. This includes reviewing, advising, and/or performing non-routine analyses and preparing non-routine reports
• Collaborate with client engagement team and clients to craft projects and implementation plans that ensure client expectations are consistently met and exceeded
• Identify and actively pursue new sources of revenue across the commercial portfolio, establishing robust internal and external relationships
• Leverage strong product knowledge across COB & PI to facilitate strategic conversations and serve as a critical internal and external liaison
• Provide leadership and work guidance to less experienced personnel, fostering an environment of learning and professional growth

Requirements:

• 9+ years of experience within Health Insurance, Government, Client Service/Business to Business, or Health Policy sectors, showcasing a comprehensive understanding coordination of benefit specific challenges and solutions
• 4+ years of project management experience, applying Agile, Waterfall, Lean, and Six Sigma methodologies to ensure timely and efficient project execution
• Bachelor's degree in business administration, healthcare, or related field
• Experience working with medical claims, eligibility and databases