Enterprise Customer Success Manager

Samsara is a pioneer of the Connected Operations™ Cloud, enabling organizations to harness IoT data for improved operations. The Enterprise Customer Success Manager will partner with mid-to-large enterprise accounts to drive business transformation by building success plans and aligning with executive stakeholders.

Responsibilities:

• Be on the front lines and ensure Samsara’s customers increase the safety, efficiency, and sustainability of their operations with our IoT platform
• Conduct workshops to understand your customer's business, recommend how they can best leverage Samsara and partner with your customer on a joint success plan to achieve positive business outcomes
• Own executive-level customer strategy by leading data-driven business reviews with senior decision-makers, aligning measurable outcomes to their operational priorities, and translating deep expertise in the Samsara platform into multi-product, industry-specific value narratives that drive adoption, expansion, and long-term partnership across complex enterprise organizations
• Deeply understand the Samsara platform’s capabilities and explain them to businesses of all types - field services, utilities, long-haul transportation, school buses, and many more
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Requirements:

• 4+ years of experience in a Senior Customer Success, Account Management, or strategic consulting role
• Exhibits solid priority management and high emotional intelligence required to lead through the demanding, high-visibility complexity of enterprise accounts, while maintaining a passion for taking initiative and going above and beyond in a dynamic, change-heavy environment
• Adept at solving complex problems and communicating with executive stakeholders while maintaining poise in high-visibility enterprise accounts
• Proven ability to build trust and communicate effectively with various stakeholders. This may include executives, Sales, Product, Support, and Engineering leaders, as well as regular users of our software
• Experience supporting or working with technical products
• Bachelor's degree from a 4-year institution
• This role requires up to 25% travel
• Experience with Enterprise SaaS (preferred)
• Strong bias for action, the ability to think big, with insistence on high standards
• Experience serving and supporting large-scale business solutions at Fortune 500 companies