Experienced Client Service Representative

Department: Receptionists

Employment Type: Part Time

Location: Atlanta, Georgia

Description

Are you an experienced veterinary receptionist who thrives in a fast-paced, client-focused environment? Brookhaven Animal Hospital, located in the Brookhaven neighborhood of Atlanta, GA, is looking for a full-time Veterinary Receptionist to join our front desk team.
This is a great opportunity to put your customer service and veterinary knowledge to work in a compassionate and modern veterinary clinic. As part of the Innovetive Petcare family, we value your contribution, support your growth, and prioritize a positive, team-driven culture.

📍 Brookhaven Animal Hospital – 205 Town Blvd., Suite 210A, Atlanta, GA 30319
🕒 Full-Time | Hourly | Weekend Rotation Required
💲 Starting at $16+ per hour, based on experience
🎉 Closed on Major Holidays | Holiday Pay Included

Key Responsibilities

As the first point of contact for our clients, you’ll play a vital role in creating a welcoming, organized, and efficient front desk experience:

• Greet clients and pets warmly and professionally upon arrival
• Answer multi-line phones, schedule appointments, and handle client communications
• Perform check-in and check-out procedures, process invoices, and take payments
• Maintain accurate patient records and update client information in practice software
• Collaborate with veterinarians and technicians to support smooth patient flow
• Provide client education on hospital services, wellness plans, and general pet care
• Resolve client concerns with empathy and professionalism
• Support rotating weekend shifts (we are closed on all major/federal holidays and offer holiday pay)

✅ What We’re Looking For – Experience & Qualifications

We’re seeking a candidate who is passionate about animals, thrives in a people-facing role, and has experience in a veterinary or healthcare front desk setting.
Qualifications:

• 1+ year of experience as a veterinary receptionist or in a veterinary front desk/customer service role
• Experience in a veterinary practice or medical office strongly encouraged
• High school diploma or equivalent required
• Proficiency with veterinary practice software (Cornerstone, Avimark, etc.) is a plus
• Strong communication and organizational skills
• Ability to multitask in a fast-paced, high-volume environment
• Positive attitude and team-oriented mindset
• Must have schedule flexibility, including weekends on rotation

🎁 Benefits – Offered Through Innovetive Petcare

• Competitive hourly wage starting at $16+ per hour, based on experience
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off (PTO) and holiday pay
• Access to mental health and wellness support
• Ongoing career development, CE opportunities, and advancement pathways
• Employee discounts on veterinary services and products
• Supportive and inclusive team culture that values your voice