Key skills
AICommunicationCritical ThinkingCustomer Success
About this role
About Us
Scorpion is the leading provider of technology and services helping local businesses thrive. We do this by helping customers understand local market dynamics, make the most of their marketing, and deliver experiences their customers will love. We offer tools to know what’s going on with marketing, competitors, and customers. We offer a unique blend of AI support and teams of real human people with local expertise committed to customer success. At Scorpion, we are ready to do whatever it takes to help our clients reach their goals. Our technology and personalized tools bring everything together to help local businesses easily understand their unique business, market, and customer needs. We put SEO, Reviews, Advertising, Email Marketing, Chat and Messaging, Social Media, Website, Lead Management, Appointment Scheduling, and more to work for local businesses. We’re a technology-led service with a human touch.About the Role
The Marketing Assistant supports Account Managers and Directors in delivering a high-quality client experience by upholding service standards and completing reactive and proactive client tasks promptly and professionally.
The main objective as a Marketing Assistant is to meet client and team needs with exceptional turnaround time to ensure we’re always providing the best experience possible.
What your success will look like
- Communicate with clients in professional manner via email/phone
- Support the AM in the coordination and execution of requests in a timely manner
- Resolve issues and problems, or complete tasks related to the client’s website, campaign or account
- Address basic client campaign and account questions
- Track all reactive client emails to ensure every client email is acknowledged before leaving for the day
- Experience in customer service, marketing, or account coordination
- Strong written communication and organization skills
- Ability to professionally correspond with both internal teams and clients
- Flexibility to support basic client needs when AMs are unavailable
Who you are and what you bring
- Education
- Bachelor's degree in Marketing, Advertising, Business, Communications, or a related field—or equivalent practical experience.
- Experience
- 0-1 year, including internships. Great for recent graduates or early-career professionals.
- Skills
- Effective organizational and multitasking skills with the ability to manage multiple client and/or AM requests simultaneously.
- Proficient critical thinking and problem-solving skills.
- Strong written and verbal communication skills, with a client-first mindset. Ability to effectively communicate with sophisticated clientele.
- Knowledge in Scorpion’s technology suite, which includes Platform, CSX and CMS.
- Attention to detail and a problem-solving approach to task management.
- Ability to work effectively in a fast-paced, team-oriented environment.
- Demonstrated ability to correctly delegate tasks to the correct Support team.
- Confidently utilize Scorpion technology to answer basic client campaign and account questions
Our Scorpion Values
Winning Mindset: When our clients win, we win.
Genuine Care: We only succeed when we are truly invested in our clients and each other.
Unmatched Results: We deliver more than expected–and then some–driving the best results and impacting lives.
Constant Improvement: We believe there is always a better way. We learn we ask “What if?” we build and then do it again.
Unbeatable Teamwork: We come from different backgrounds but have the same vision. We only get there by doing it together, as a team.
Compensation
We acknowledge that states have passed legislation promoting pay transparency. As a national employer, Scorpion has made the decision to post our expected pay rate or pay range (as applicable) in all our job postings, regardless of geographic location.
- The base salary range is $52,000 (entry-level) - $60,000 (highly experienced), exclusive of fringe benefits. If you are hired at Scorpion, your final base salary compensation will be determined based on factors such as geographic location, skills, education, and/or experience. Additionally, we believe in the importance of pay equity and consider the internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the total salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future & continued salary growth.
- The compensation package may also include incentive compensation opportunities in the form of discretionary bonuses or commissions.
Our Interview Process
We value your time and want to give you the best opportunity to showcase your skills. Here’s what to expect:
- Initial Phone Screen: 30-minute conversation with a recruiter to learn more about you and share details about the role.
- First Interview: 30-minute Zoom with the hiring manager to dive deeper into your experience and goals.
- Second Interview: 60-minute in-person panel interview with the hiring team.
Our Benefits
We invest in our employees by offering them diverse benefits from best-in-class carriers. These benefits provide enough choice and flexibility to keep our employees and their families healthy and happy—today and tomorrow.
- 100% employer-paid medical, dental, and vision insurance
- Flexible paid time off, so you can rest, relax, and recharge away from work
- Paid parental leave
- Paid cell phone and service
- Remote office allowance
- Professional development and development courses
- Regular manager check-ins to drive performance and career growth through Lattice