Customer Service Associate

  
Position Summary  
Safe Haven Security is currently seeking a dedicated Shelling Representative to join our organization. The key responsibility of this role is to handle inbound calls, coordinate with sales representatives, validate customer details, and coordinate installation schedules.  

 

In this role you will:   

• Collaborate closely with sales representatives to authenticate customer information and input sales data 
• Enter data accurately into the database system 
• Manage inbound calls efficiently 
• Coordinate installation appointments effectively 
• Maintain accurate and current records 

  

 To be successful in this role, you should have:  

• Exceptional written and verbal communication skills 

• Strong problem-solving abilities with attention to detail 
• Excellent customer service skills 
• Effective multitasking and task prioritization skills 
• Proficiency in using computer systems and software applications 
• Self-motivation and results-oriented mindset 
  
• Reliable high-speed internet with a minimum download / upload speed of 500 Mbps to support video conferencing, system tools and call quality.

 

What Safe Haven requires in a candidate:  

• High School diploma or equivalent 
• 2+ years in customer service 
• Ability to work 5 days a week, 3pm - 11pm CST with one Saturday off a month

 

 

Safe Haven Security is an Equal Opportunity Employer / Veterans / Disabled. We celebrate diversity and are committed to creating an inclusive environment for all employees.  

Qualifications

About Safe Haven

At Safe Haven Security LLC, we are more than just a home security company. We are a team of dedicated professionals who are passionate about making a difference in the lives of our customers and our employees. Our mission is to provide peace of mind and protection to families across the country, and we achieve this by offering cutting-edge security solutions and exceptional customer service.

When you join Safe Haven Security LLC, you become part of a dynamic and innovative organization that is committed to excellence. We believe in investing in our employees and providing them with the tools and resources they need to succeed. We offer comprehensive training programs, ongoing support, and opportunities for growth and advancement.

At Safe Haven Security LLC, we foster a culture of teamwork, collaboration, and mutual respect. We believe that our employees are our greatest asset, and we strive to create a positive and inclusive work environment where everyone feels valued and appreciated.

As a company, we are dedicated to staying at the forefront of the industry, constantly evolving and adapting to meet the changing needs of our customers. We embrace innovation and technology, and we are always looking for talented individuals who share our passion for excellence.

If you are looking for a rewarding career in the home security industry, Safe Haven Security LLC is the place for you. Safe Haven has won several awards including being one of "America's Greatest Places to work" from Newsweek and is the 6-time winner of Inc. Magazine's America's Fastest-Growing Private companies. Join our team and be part of an organization that is committed to making a difference and creating a safe and secure environment for every home we serve.

Safe Haven Security is an Equal Opportunity Employer / Veterans / Disabled. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Why Join Safe Haven

• Weekly pay, fully commissioned role with uncapped earning potential
• Monthly bonuses, incentives, and paid vacations 
• Paid Time Off (PTO) program and paid holidays
• Medical, Dental, Vision, 401k, and Life Insurance Coverage
• Employee Assistance Program (EAP)
• Career Development
• Recognized by Newsweek's "America's Greatest Workplaces"!
• Safe Haven is the largest employee-based ADT Authorized Dealer