Account Representative

Position:  Account Representative

Job Description:

The Account Representative is responsible for coordinating and managing daily transportation operations to ensure timely pickup and delivery of shipments. This role serves as the primary point of contact between drivers, carriers, customers, and internal teams, ensuring accurate communication, proactive problem-solving, and high service levels.

Core Duties & Responsibilities:

• Provide customers with accurate transportation quotes from point A to point B
• Schedule and coordinate pickups and deliveries
• Monitor shipment progress and update customers as needed
• Communicate shipment details clearly to customer 
• Other duties as assigned

Requirements:

• Self-motivated problem-solver with strong desire to meet customer needs
• Strong verbal and written communication skills
• Desire for a long-term career with an industry leading company
• Ability to present and maintain a positive corporate image in a fast paced environment
• Proactively establish and maintain effective working team relationships with all support departments
• Must be proficient with Microsoft Office products including; Word, Excel, PowerPoint, Outlook, etc.
• Must be willing to work a flexible schedule

Skills:

• Ideal candidate will possess a “can do" attitude with a “will do" work ethic
• Must have the ability to work in a fast paced environment
• Experience with AS400 operating systems is a plus
• Transportation industry knowledge and experience is a plus
• Prior dispatch/load planning experience is a plus

Forward Air is an Equal Opportunity employer.