Regional Manager

Description

Basic Function:

Responsible for the development of, and to achieve revenue, expense management, profit, and other financial goals while consistently providing customers, Property Managers/Supervisors and community residents with the highest quality of service and support possible. Regularly conducts effective property visits throughout the region/area, to ensure that Company and regional/area objectives are being attained. Carries out the Regional Manager’s Priority Core Principles (see attached) while performing the duties below personally or through subordinate supervisors.

Principle Responsibilities:

The activities listed below are not all inclusive; however, they are indicative of the types of activities normally performed by the Regional Manager. Other duties inherent to the position may be assigned.

Essential Functions:

1. Develops and implements a marketing/operational plan to achieve or exceed occupancy and financial goals for each community.
2. Monitors and reports on financial and operational aspects for each community to the Owners and President and takes corrective action when appropriate.
3. Makes recommendations to Owners and President regarding capital improvements and operational matters.
4. Must be attentive to potential fee management opportunities that may exist in his/her markets and advise the President of possible fee management opportunities.
5. Implements company policies and procedures and monitors occupancy, expenses, and delinquencies at each community on a weekly basis.
6. Conducts on-site inspections and approves invoices and service contracts.
7. Determines rental rates and concessions based on market conditions, i.e. rates charged by competitors, vacancy rates by unit type, local economy, etc.
8. Reviews, submits, and presents annual budget for each community to the Senior Management team.
9. Analyzes financial statements and provides variance reports to Owners on a monthly basis.
10. Assures that company policy is adhered to when overriding new resident applications.
11. Responsible for discussing results of audio/video shop with Associates and for developing performance action plan when needed.
12. Partners with Director of Operations to ensure that all on-site policies and procedures are being performed per company policy.

Approves:

1. Staffing; rental rates; non-budgeted expenditures above $500; move-in or lease renewal specials and/or concessions; on-site staff bonuses and commissions; long-term or short-term leases; advertising; bad-debt write-offs; salary increases, and service contracts.
2. Partners with Human Resources to approve on-site Associate terminations.
3. Partners with Director of Operations to approve all regional/national contracts.

Develops or Reviews and Submits to the President and/or Owners for Review and Approval:

1. Annual budgets including capital expenditures.
2. Annual marketing and management plans for communities.
3. Policy deviations and all legal matters of the property.
4. Unbudgeted expenditures over $1000.

Requirements

Education Training and Experience:

Four year college degree or university program certificate preferred; plus three to five years related experience and/or training at the multi-site or property management level preferred; or equivalent combination of education and experience. Must have the ability to effectively analyze financial statements and budgets. Prefer CPM or CAPS designation for candidacy.

Abilities and Aptitudes:

Must have the ability to interact effectively with Owners and all Stonemark Management Associates, Vendors, and Residents. Ability to define problems, collect data, establish facts, and draw valid recommendations and conclusions. Ability to professionally and promptly respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to professionally write correspondence for publication that conforms to prescribed style and format.

Supervisory Responsibilities:

Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Specific Skills:

Knowledge of math, finance, and real estate is essential. Organizational management, leadership, and good communications skills are essential to this position.