Analyst, Research II

Location: Hixson Blvd. Lebanon, TN

Shift: Monday through Thursday 4:00PM to 2:30AM

Pay: $22.00/hour plus $3.00 shift differential

Analyst, Research II

The Analyst, Research II is responsible for utilizing R-Log or designated Warehouse Management Systems (WMS) along with all available systems and databases to reconcile discrepancies and escalations across departments, shifts, and customer interactions. Timely resolution is critical to meet SLA metrics for time in the facility.

Primary Responsibilities

• Research and resolve discrepancies and escalations accurately using all available resources.
• Provide reports to Supervisor detailing errors, improper scans, and shift-based misses to drive accountability.
• Maintain product flow by resolving issues in FIFO or prioritization order.
• Communicate resolution and completion of prioritized orders to customers and management.
• Report repetitive errors and problems to the Inventory Control Manager.
• Assist in identifying root causes of discrepancies or SLA misses and recommend preventive actions; report findings to the Operations Manager and Customer.
• Maintain strong account relationships by responding to inquiries courteously and efficiently; foster positive customer rapport.
• Promote continuous improvement in warehouse and inventory functions using established quality processes (ISO, account-specific) and QDM initiatives.
• Understand and meet all customer quality goals.
• Participate in quality programs and project teams.
• Recommend and/or lead projects to improve departmental work processes and procedures.
• Run and maintain reports; drive results to meet facility KPIs and deadlines.
• Physically move orders to appropriate departments and communicate status of expedited or hot orders throughout the process.
• Collaborate with Operations, Customers, and Support Groups to ensure timely order movement and fulfillment.
• Update customers on order status, shipping, and any related issues.
• Identify required parts and determine alternative solutions when parts are unavailable to keep orders moving.
• Work with supervisors to help set daily commitments.
• Support tracking and execution of rework projects throughout the facility.
• Perform other duties as assigned.
• This position operates in a specialty designated federal area and, due to contractual and regulatory obligations, requires U.S. citizenship in order to be considered for this position.

Education / Experience

• High school diploma or GED required; 1–4 years of relevant experience.
• Minimum 1 year of warehouse experience including computer skills.
• Effective communication and PC skills required.
• Customer service driven.
• Strong team player.
• Demonstrated leadership skills.
• Strong problem-solving and communication abilities.

Requirements, Perks, and Benefits (US – Non-Exempt)

Physical & Cognitive Requirements (With or Without Accommodation)

• Ability to follow policies and procedures
• Ability to read, write, and interpret information
• Ability to add, subtract, multiply, and divide
• Ability to use hands to finger, handle, or feel
• Ability to sit, walk, or stand for the duration of the shift
• Must possess visual acuity to perform essential job functions
• Ability to conduct physical tasks with a full range of motion throughout the warehouse environment
• Ability to lift/carry items up to 50 pounds

Equal Opportunity Employer

FedEx Supply Chain, Inc. is an Equal Opportunity Employer, including veterans and individuals with disabilities.

• Know Your Rights
• Pay Transparency
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

 

E-Verify Program Participant

Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E-Verify program (for U.S. applicants and employees only). Please click below to learn more:

• E-Verify Notice (bilingual)
• Right to Work Notice (English) / Spanish

 

FedEx Supply Chain is committed to providing access, equal opportunity, and reasonable accommodation for qualified individuals with disabilities in its application procedures, hiring, and other terms and conditions of employment. To request a reasonable accommodation, please contact FSC.TalentAcquisition@fedex.com.

Perks and Benefits at FedEx Supply Chain (FSC)

• Competitive Pay: Competitive wages depending on your location and experience, paid bi-weekly for both full-time and part-time opportunities.
• 401(k) plan with company match after 1 year
• Tuition reimbursement program
• Holiday pay and accrued paid time off (Vacation and PTO)
• Medical, dental, vision, and voluntary benefits available on day one
• Basic life insurance
• Basic AD&D coverage
• Supplemental Life and Supplemental AD&D
• Short-Term and Long-Term Disability (for full-time employees after 180 days of service)
• Paid parental leave for both moms and dads
• Paid bereavement and jury duty

Job Disclaimer (US)

Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. The Company reserves the right to modify duties or assign additional responsibilities as necessary to meet business needs.