Operations Specialist - Darwin Perennials

Description

The Operations Specialist is crucial to the success of Darwin Perennials. Providing full spectrum support to the Darwin Perennials team for accurate inventory management and maintenance in addition to providing accurate and timely customer support for Darwin Perennials customers.  This role is essential in ensuring a smooth supply chain flow from supplier to customer, maintaining program integrity, and supporting strong cross-functional relationships. 

Job Responsibilities and Duties

•  Manage accurate posting and ongoing maintenance of the Darwin Colombia assortment and inventory to enable timely, error-free customer bookings, while overseeing the complete overbooking and shortages process—including evaluating requests, identifying inventory gaps, developing corrective action plans, conducting root-cause analysis, and communicating updates to cross-functional teams.
• Analyze sales forecasts and develop desired inventory plans for Darwin Colombia to support sales growth, maximize farm space utilization, and align with production capacity.
• Create and review operational reports in SAP, Power BI, and Excel to support forecasting, planning, and performance tracking.
• Oversee order management and system accuracy—including order entry, B2B audits, and issue resolution—to minimize errors and maintain high service levels.
• Build and maintain strong relationships with production farms, sales teams, distributors, and internal partners through timely, accurate communication and cross-functional collaboration to coordinate product trials, resolve issues, and support key initiatives.

Requirements

• Minimum Associate's degree; Bachelor's degree will be strongly considered.
• 2-3 years' of operational or B2B customer service is highly preferred.
• Must  have proficient PC knowledge, including MS Word, Excel, Outlook.
• Proficiency in SAP or an ERP system a plus
• Demonstrated strong customer support experience required.
• Operating effectively, even when things are not certain, or the way forward is not clear. 
• Embrace new initiatives and complex challenges with energy, responsiveness, and a results-oriented mindset.
• Communicate clear, accurate, and actionable information to customers, vendors, and team members in a timely manner.
• Cultivate collaborative relationships and work cross-functionally to accomplish common objectives.

Salary Range: $52-70K

Physical Requirements:

• Ability to sit/stand 100% of the day 
• Ability to use hands/fingers 100% of the day 
• Ability to work in an open office setting 

Our promise to you: 

We create excitement in the world of flowers and are the first choice for service. We deliver all the best and nothing else! To you, we deliver a work environment and a culture where building long-lasting relationships internally and externally is important. We believe that good communication, sharing ideas and collaborating on projects will set us up for success. We keep both our feet on the ground and are approachable. 

In addition to this we provide a comprehensive Total Rewards package that includes: 

• Medical, dental, life and long-term disability insurance
• 401k/Profit Sharing Retirement Plan
• Paid time off benefits including vacation and holidays
• Tuition assistance
• Employee Assistance Program and Positive Health programs
• An onsite subsidized café overlooking renowned display gardens and restored natural area