Customer Service Representative

Company Description

With more than 100 years of experience, Sika is a worldwide innovation and sustainability leader in the development and production of systems and products for commercial and residential construction, as well as the transportation, marine, automotive, and renewable energy manufacturing industries. 

Sika is a specialty chemicals company with a globally leading position in the development and production of systems and products for bonding, sealing, damping, reinforcing, and protection in the building sector and industry. Sika has subsidiaries in 103 countries around the world, produces in over 400 factories, and develops innovative technologies for customers worldwide. In doing so, it plays a crucial role in enabling the transformation of the construction and transportation industries toward greater environmental compatibility. Approximately 33,000 employees generated CHF 11.20 billion in sales in 2025. 

Job Description

The Customer Service Representative will be responsible for receiving, processing, shipping, and completing customer purchase orders for Sika Flooring products and services. In addition, this individual will support the region with projects that contribute to improving operational service for customers.

Using the Sales and Distribution module of SAP, the representative will follow and remain proficient in procedures for entering and managing Sales Orders and Purchase Orders.  The role involves monitoring SAP-generated back-order lists, open billing lists, scheduled picking, and shipping lists to ensure timely fulfillment and anticipate customer orders and related needs.  The representative will respond promptly to inquiries from customers and sales representatives via phone, email, or Teams.  They will also gain proficiency in Sika Flooring products, services, and operational procedures related to Sales and Distribution.

Qualifications

• High school diploma required – some college preferred.
• 2-5+ years of experience in customer service.
• Professional attitude with strong problem-solving, analytical, and interpersonal skills.
• Proficiency with SAP, Word, Excel, and PowerPoint.
• Detail-oriented.
• Customer-focused with excellent communication skills.
• Willingness to travel occasionally.

Additional Information

· 401k with Generous Company Match

· Bonuses

· Medical, Dental, and Vision Benefits

· Paid Parental Leave

· Life Insurance

· Disability Insurance

· Paid time off, paid holidays

· Floating holidays + Paid Volunteer Time

· Wellness/Fitness Reimbursements

· Education Assistance

· Professional Development Opportunities

· Employee Referral Program & More!

Sika fosters a culture of entrepreneurship, empowering each individual to make decisions, learn from experiences, and shape their own career path. The safety and well-being of employees are top priorities at Sika, with a strong commitment to open communication

and maintaining a safe workplace. In addition, Sika actively contributes to the community and promotes sustainability by giving back, minimizing environmental impact, and embracing social responsibility.

Sika Corporation is committed to a work environment that supports, inspires, and respects all individuals that apply. As an equal opportunity employer Sika will consider all qualified applicants without discrimination on the basis of race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, disability, national or ethnic origin, or other protected characteristics.

We offer competitive salaries, aligned with local market benchmarks and the specific scope and responsibilities of each role. Compensation is determined based skills relevant to the position, education and/or training.  We are committed to fair and equitable pay practices in accordance with applicable laws and regulations.