Community Manager - Sales Focused

Description

Job Title: Community Manager

Reports To: Area Property Manager

Department: D14 - Leasing Operations

FLSA Status: Exempt, Full-time, Regular

Position Summary:

An SCS Community Manager functions as the operational leader, primary sales driver, and on-site team supervisor for the communities they oversee. Working under the direction of their Area Manager, they are responsible for achieving financial, occupancy, and operational goals while delivering astonishing customer service to residents and prospective residents.

As the Primary Sales Leader for the property, the Community Manager drives leasing performance, tenant retention, marketing initiatives, and revenue growth. They ensure compliance with Company policies and procedures, Fair Housing laws, the Americans with Disabilities Act (ADA), the Fair Credit Reporting Act (FCRA), and all applicable federal, state, and local regulations governing multi-family housing operations.

Job Duties & Responsibilities:

Community Management: (40%)

• Oversee the day-to-day operations of assigned communities to ensure financial and operational goals are met or exceeded.
• Conduct regular property and vacant unit inspections to ensure quality control and adherence to SCS standards.
• Respond promptly and professionally to resident concerns and service requests, coordinating with maintenance to ensure timely resolution.
• Contribute to the preparation and management of annual operating budgets; monitor expenses and control expenditures within approved limits.
• Review, approve, and code vendor invoices; confirm insurance compliance and satisfactory completion of contracted work.
• Coordinate and oversee move-ins, move-outs, and unit turnovers in collaboration with leasing and maintenance teams.
• Provide regular reporting to the Area Manager and ownership regarding occupancy, financial performance, marketing initiatives, and operational metrics.
• Conduct property tours with leadership and ownership as requested.
• Ensure compliance with all local, state, and federal housing regulations and company policies.
• Perform other duties as assigned to support the continued success of the property and the organization.

Sales & Occupancy Management: (30%)

• Maintain competitive occupancy levels (minimum 95%) through proactive leasing efforts, sales engagement, and tenant retention strategies.
• Serve as the primary sales leader for the community, driving lead conversion, closing leases, and optimizing renewal rates.
• Monitor vacancy reports and upcoming lease expirations; develop proactive renewal and marketing strategies.
• Approve prospective resident applications and lease renewals in accordance with company screening criteria.
• Oversee pricing strategy by analyzing market trends, competitor activity, and economic indicators.
• Lead marketing initiatives including outreach campaigns, reputation management, website accuracy reviews, and social media engagement.
• Track leads-to-leases ratios and adjust sales techniques or marketing strategies as needed.
• Promote and host resident engagement events to enhance retention and community satisfaction.
• Support collections efforts and lease enforcement processes, including notices and eviction coordination, in compliance with applicable laws.

Team Leadership: (30%)

• Lead, coach, and develop on-site team members, including leasing and maintenance staff, to perform at a high level consistent with SCS standards and values.
• Interview, hire, onboard, train, mentor, and conduct performance evaluations for community team members.
• Establish measurable performance goals and hold team members accountable through regular communication and documented feedback.
• Promote a positive, respectful, and inclusive work culture that supports collaboration across departments.
• Coordinate closely with Maintenance, Accounting, HR, Safety, and Development teams to ensure operational excellence.
• Ensure all team members understand and comply with Fair Housing regulations, ADA requirements, FCRA guidelines, and company policies.
• Be actively present during beginning and end-of-month turnovers to support leasing and operational execution.
• Participate in departmental meetings and provide regular performance updates to the Area Manager.

Requirements

Qualifications:

Education & Experience:

• Associate or bachelor’s degree in real estate, property management, business administration, or an equivalent combination of education and experience is preferred.
• Minimum of five (5) years of property management, sales, or related leadership experience required.
• Demonstrated experience managing leasing operations and supervising staff preferred.
• Valid driver’s license with reliable transportation required.
• Experience with AppFolio or similar property management ERP platform preferred.

Knowledge, Skills, & Abilities:

• Strong sales aptitude with demonstrated ability to close leases and drive occupancy.
• Working knowledge of Fair Housing, ADA, FCRA, and applicable housing regulations.
• Strong financial acumen with the ability to interpret operational and financial reports.
• Excellent organizational skills and ability to manage multiple priorities simultaneously.
• Strong conflict resolution and problem-solving skills.
• High level of professionalism and customer service orientation.
• Effective written and verbal communication skills.
• Proficiency in Microsoft Office Suite and general technology platforms.
• Ability to thrive in a fast-paced environment while maintaining strong attention to detail.
• Demonstrated leadership qualities including integrity, accountability, empathy, and a strong work ethic.
• Passion for community engagement and delivering an exceptional resident experience.

Work Schedule:

The work schedule for the Community Manager requires regular in-state travel with the ability to work 40 - 45 hours per week, traditionally Monday – Friday, with occasional hours outside of that range as business necessitates. This position may require some weekend work for beginning/end of month turnovers. 

Physical Requirements:

• Ability to lift and carry up to 50 pounds,
• Ability to stand and walk for long periods of time,
• Frequent bending, kneeling, twisting/turning, reaching, crouching, crawling,
• Ability to climb stairs,
• Comfortable working at various heights,
• May be exposed, minimally, to seasonal temperature variations, paint, and sanitation chemicals.

Work Environment:

The majority of an Community Manager’s time is spent in a professional office setting, working on-site and communicating with other departments, Property Managers, Management, Ownership, and Tenants. 

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 

Benefits:

A competitive pay package, and an excellent benefits package: health, dental, life, disability, 401(k), and paid time off (holidays & vacation) await this highly motivated individual.

S.C. Swiderski (SCS), founded in Mosinee, Wisconsin in 1992 is a fully integrated real estate development company. SCS supports the development, design, construction, management, and maintenance of its portfolio. SCS values quality, trust, integrity, community, and innovation in its people and processes. SCS is committed to continuous growth and enhancing the housing industry by concentrating on providing solutions to housing needs.