Field Service Technician

Be Yourself. Build Your Career. Be Exceptional Together.

At Werner, we’re more than an electrical distributor — we’re a community that empowers people to grow, innovate, and truly make a difference. Our culture celebrates individuality, encourages creativity, and values each person’s voice; creating a space where you can be yourself, connect with others, and build a meaningful career. We believe in balance and flexibility, so you can thrive both professionally and personally. Together, we can make an impact and build something exceptional for our customers, families, communities, and each other.

Summary:

A Field Service Technician is engaged in a variety of technical on-site and off-site customer service projects, customer technical support, customer technical training and internal team training. They provide service and training in a broad array of industrial automation products including, but not limited to, drives, programmable controllers, motion control, networking, and operator interface.

Job Duties:

• Provide on-site technical support and troubleshooting for equipment and systems.
• Configuration and programming of hardware or software at customer sites.
• Collaborate with customers during the commissioning process to ensure successful implementation.
• Stay updated on industry trends, advancements, and applications.
• Perform customer services on controllers, operator interface, software installation, program transfer, and firmware flashing.
• Consult with industrial team on project specification requirements.
• Assist pre-sales team with project scope definition and estimating resources.
• Ensure compliance with safety regulations and company policies.
• Maintain accurate records of service visits and equipment status.

• Deliver technical training to internal and external customers.

• Address technical inquiries from customers regarding industrial control issues, develop appropriate solutions, and support the implementation of those solutions to ensure effective resolution.
• Log and maintain customer interactions in the Customer Relations Management (CRM).
• Provide completed program files and summary of work.
• Self-manage schedule and prioritize workload.

Required Qualifications

• Associate’s Degree in an automation technology field
• 3+ years of experience in implementation of automation solutions to customers
• Experience with Rockwell Automation technologies
• Excellent interpersonal and problem-solving skills
• Ability to interpret technical drawings and specifications.
• Requires knowledge of and the ability to use Microsoft office products including Excel, Outlook and Word
• Maintain a valid driver’s license.
• Ability to travel regularly through assigned territory. Some overnight travel is required.

Preferred Qualifications

• Bachelor’s degree in a controls engineering field
• Experience in a field service role
• Experience with Rockwell Automation controllers and software
• Experience in delivering automation training

Company Overview

Founded in 1948, Werner has grown from a small appliance store in downtown Neenah, WI into an award-winning employer and leading electrical distributor with 12 branch locations in Wisconsin and Upper-Michigan. Headquartered in Appleton, WI, we provide electrical, lighting, network, process, and inventory management solutions for a diverse group of industrial and construction customers. We are a growing, privately-held company with over 450 employees who uphold a family culture built around exceptional customer service. As a recent New North Workplace Excellence Award winner, we’re dedicated to the continuous improvement of our people, products, and services to ensure the long-term success of our employees and customers. Apply today and find out why we’re a “Great Place to Work.”

Employee Benefits

• Medical, Dental, and Vision Insurance
• Short & Long-Term Disability Insurance
• Life and AD&D Insurance
• 401(k) Retirement Plan with company match
• Paid holidays, vacation, personal, and sick days
• Pet Insurance
• Identity Theft Protection
• Accident Insurance & Critical Illness Coverage
• Tuition Reimbursement
• Annual bonuses and merit increases based on performance
• Employee Assistance Program (EAP)
• Wellness Programs
• Employee Resource Groups (ERG)
• Career Development & Leadership Training
• Paid Parental Leave

Werner Electric Supply is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.