Funeral Home Funeral Arranger

The Funeral Arranger interacts directly with client families, making all arrangements, handling all aspects of the service, and ensuring the client's family receives a flawless experience that captures, acknowledges, and shares the life purpose of their loved one.

 

Overview & Responsibilities:  

• Arranges, conducts, and directs bereavement rites, including funeral and memorial ceremonies, in a professional, organized and caring manner consistent with company policies and procedures
• Confirms authorization to proceed with the service arrangements
• Retains heritage and grows market share through active involvement with the community, religious and other organizations
• Ensures client families are informed of special recognition and services available for veterans and ensures the delivery of selected recognition and services
• Drives funeral vehicles as needed
• Assists at the chapel, church services, and cemetery
• Delivers flowers, caskets, urns, photos, and other personal keepsakes or mementos of client families
• Sets up and removes chairs, properly caring for and storing these items
• Provides aftercare in the absence of the Family Service Counselor
• Provides information on insurance, health benefits, and pension
• Shares pre-need referrals with Family Service Advisors
• Ensures adherence to all applicable professional, municipal, provincial/state, and federal licensing authorities, rules, and regulations
• Completes and accurately prepares all documents related to services, cremations, maintenance, and any other type of data entry
• Assists with general office duties, including answering phones and preparing reports as necessary
• Assists with the maintenance of vehicles, the facility, and property
• Receives caskets and other funeral home supplies as well as stock inventory
• Performs other duties as assigned

Requirements & Qualifications:  

• High school diploma or equivalent
• Experience as a funeral assistant is preferred
• Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint) 
• Availability to work on-call weekdays and weekends as needed
• Strong communication skills and high levels of compassion and integrity
• Ability to multi-task and set priorities while being detail-oriented
• Ability to lift 100lbs safely
• Valid state-issued driver's license with a clear driving record