Key skills
Communication
About this role
ADP is hiring a Client Service & Product Support Consultant.
Are you ready to join a company offering career advancement opportunities throughout your career journey?
- Responsible for providing "in-depth" subject matter expertise and support to 3(16) and TPA providers, clients, and internal partners.
- Partner closely with 3(16)/TPA providers to drive resolution on issues related to 3(16)/TPA services, Form 5500 preparation and filing, billing, plan document amendments, and year-end testing.
- The role may involve project-oriented assignments. Typically maintains deep subject matter expertise in Retirement Services to enable research/resolution of client issues related to one or more products/platforms.
Required Qualifications
- 1 year of directly related experience
- Demonstrates strong oral/written communication skills
- Utilizes tools to support daily functions such as Microsoft Office Products (Word, Excel, Outlook, etc.)
- Demonstrates ability to learn other proprietary system tools (Gateway, Omni, Power Image, and CEH)
A college degree is great but not required. What is more important is having the skills to do the job. Other acceptable experiences could include:
- Experience noted above, OR
- Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you developed and are excited to provide an environment where you can continue to make a meaningful impact.
- Knowledge of defined contribution industry with understanding of ERISA and IRS regulations regarding qualified plans
- ASPPA (QKA) certification
- Client Service experience preferred