Director, Service Delivery General Management Manager

SERVICE DELIVERY GENERAL MANAGEMENT

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.
We’re seeking a future team member for the role of Service Delivery General Management - M4 to join our Service Delivery team. This role is located in Boston, MA

In this role, you’ll make an impact in the following ways:
• Manage multiple unit areas within Service Delivery, ensuring integration and quality standards are met and exceeded
• Execute business plans and contribute to the development of the functional strategy
• Recruit, direct, motivate, and develop staff to maximize individual and team contributions and professional growth
• Develop, recommend, negotiate, and implement Service Delivery policies, processes, and services for assigned areas
• Resolve complex issues and develop process improvements to enhance efficiencies
• Participate in long-term or strategic planning, including department structure and resource allocation
• Manage financial and human resources responsibilities for multiple teams through subordinate managers

To be successful in this role, we’re seeking the following:
• Bachelor’s degree or equivalent combination of education and experience required; advanced/graduate degree preferred
• 10-15 years of total work experience preferred, with at least 3-5 years in management
• Service delivery experience preferred
• Proven ability to lead multiple teams and manage complex operational functions
• People leadership experience with a focus on staff development and team effectiveness

At BNY, our culture speaks for itself, check out the latest BNY news at:
BNY Newsroom
BNY LinkedIn

Here’s a few of our recent awards:
• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune 2025
• “Most Just Companies”, Just Capital and CNBC, 2025

Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

BNY assesses market data to ensure a competitive compensation package for our employees. The base salary for this position is expected to be between $127,000 and $250,000 per year at the commencement of employment. However, base salary if hired will be determined on an individualized basis, including as to experience and market location, and is only part of the BNY total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, short and long-term incentive packages, and Company-sponsored benefit programs. 
This position is at-will and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation) at any time, including for reasons related to individual performance, change in geographic location, Company or individual department/team performance, and market factors.