Operations Manager

Ambius Canada Corporation is about improving the quality of life for people working in offices, hotels and shopping centers by enriching their environment. Our vision is to be the creator of ambience for businesses. Ambius is proud to be a member of the Rentokil family of companies in North America the global leader in pest control. The company has experienced significant growth, doubling in size over the past five years. We do this by being passionate for our colleagues and customers which are the center of everything we do. We design, install and service interior and exterior plant displays, flowers, replica foliage, holiday decor, ambient scenting and stunning wall art for commercial businesses. We are proud to be a member of the Rentokil Terminix family of companies, the global leader in Pest Control and other services across more than 90 countries.

This role is responsible for the oversight and execution of key day-to-day operations elements within Districts. This role is responsible for hiring, training, leading and developing a team of Plant Care Specialists.  They help achieve sales and revenue goals, maintain client loyalty and retention, and ensure the team is providing exceptional service to our Customers.

Principal Duties and Responsibilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Responsibilities and essential job functions include but are not limited to the following:

1. Operations Leadership
• Conduct the selection and hiring process for new colleagues.  
• Implement the onboarding process for new colleagues, ensuring a world-class first day through final certification.  Align training and peer support resources.  
• Provide performance feedback and coaching to the team utilizing the CQSP process and Manage for Performance model.
• Provide support and guidance to Specialists to ensure timely and quality customer service.
• Identify and resolve colleague concerns/complaints.
• Assist in goal setting, skill enhancement and performance reviews activities for Specialists.
2. Client Relationships
• Address all client concerns to completion.  
• Respond to CVC surveys as requested to maximize retention.
• Identify solutions for client needs to increase revenue and growth
3. Branch Operations
• Demonstrate outstanding customer service through maintenance of high quality and integrity at work environment.
• Follow all established standard operating procedures (SOPs) within the business and hold colleagues accountable to the same standards.
• Understand Rentokil Terminix and Ambius processes, including roadmap for safety/ structure/service offerings.
• Serve as steward of Rentokil Terminix business model to ensure company programs and initiatives are delivered with excellence at the district level. 
• Complete all reports as required.
  

Salary Range: $60,000-$70,000 Annually

Requirements

• Two or more years of equivalent management experience
• Experience caring for plants is preferred
• Able to safely climb ladders and work on ladders
• Experience with Google and Smart Phone applications
• Have a good driving record and ability to drive a van / truck
• In order to perform this job safely, it requires good vision, hearing, climbing, balancing, stooping, kneeling, reaching, lifting, and walking  
• Proven success in coaching and motivating other team members
• Strong problem solving and customer service skills
• Excellent written and verbal communication skills
• Independent and dependable
• Polite and professional demeaner
• Able to solve problems and escalate concerns
• Customer service oriented
• Likes a physical job
• Maintains a valid driver’s license 
• The successful candidate must have a valid driver's license and 3 years of driving experience; proof will be required upon hire. 
• Ability to travel as required
  
  

Benefits

"Below you'll find information about some of what Rentokil Canada Corporation has to offer.  All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits when they meet certain criteria.

Professional and Personal Growth:

• Robust Paid Training & Professional Development Path Opportunity to grow - We love to promote from within!

• Fantastic Tuition Reimbursement benefits & Scholarship Programs (for FT Colleagues)

Wellness:

• Excellent Health benefits including Medical, Dental, Vision, and Life Insurance

• Outstanding Company-Paid Short Term Disability

• Access to Long-Term Disability Insurance

Employee Assistance Program that offers services such as free counselling services and other benefits

Savings & Retirement:

Retirement Savings plan with highly-competitive company-matching contributions

Employee Discounts (includes many offerings, including cellular/mobile service, (and more)

Work-Life Balance:

• Vacation Days
• Company-Paid Holidays
• Company-paid sick time