A unique opportunity has emerged for an Assistant Staff Housing Manager to join the heart of Rimrock Banff, Emblems Collection.
At the Rimrock, we create more than luxury experiences, we create moments that move people. Guided by Wellness, Adventure, and Culture, our team members live and work in one of the most inspiring places on Earth, delivering hospitality with purpose and heart. Here, every day brings connection, growth, and unforgettable memories, on and off the clock.
Live boldly. Work with heart. Stay moved.
www.rimrockcareers.com
$53,000.00 - $57,000.00 annually, based on previous experience.
As Assistant Staff Housing Manager, you are the operational lead behind our colleague housing experience. You ensure our employee community has safe, well-maintained, and comfortable homes, and that every colleague feels welcomed, supported, and treated with fairness and respect from the moment they arrive.
This is a highly visible, hands-on role responsible for staff housing check-ins, move-outs, room assignments, orientations, inspections, and resident support. You serve as a primary point of contact for colleagues living in staff accommodation, balancing structure and policy with empathy and professionalism.
You will oversee room allocations, manage roommate placements, facilitate housing orientations, and address resident concerns, including mediating and resolving roommate conflicts in a fair and timely manner. You champion company policies while maintaining a people-first, community-focused approach.
The pace is fast and people-centered. Success in this role requires strong communication, consistent follow-through, and the ability to make sound decisions within established guidelines. You lead a small team, ensuring work is completed accurately, respectfully, and on time, while maintaining positive, professional relationships throughout the housing community.
Key Responsibilities
Resident Experience, Move-Ins & Housing Administration
Safety, Compliance & Reporting
Maintenance Coordination & Operational Oversight
What You Bring
Education & Certifications
Maintenance & Technical Skills
Technology Skills
Who You Are
Every day is different, especially when supporting a residential community. You are socially aware, service-oriented, and naturally ask, “How can I help?”
You build relationships easily and maintain them with consistency and trust. You are structured and policy-minded, yet empathetic and fair when resolving concerns. You involve others appropriately in decisions, communicate openly, and create clarity in moments of tension.
You are calm under pressure, especially when handling roommate disagreements or urgent housing matters. You lead by example, follow up thoroughly, and ensure commitments are honored.
You are independent, analytical, and quietly confident. You solve problems thoughtfully, make steady decisions, and see tasks through to completion. You understand that housing is more than rooms, it’s community.
You are:
• Task-oriented, responsive, and organized
• A steady and fair conflict mediator
• A practical problem-solver with strong follow-through
• Professional, approachable, and community-minded
• Comfortable balancing administrative work with hands-on operational tasks
Stay steady. Lead with clarity. Stay moved.
Physical Demands
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Job Perks & Benefits:
Apply Today: Whether you're just starting your journey or seeking your next adventure, we’d love to hear from you. Explore current opportunities and discover what it means to be a Heartist at www.rimrockcareers.com.
We’re committed to providing an inclusive and accessible recruitment experience. If you require any accommodations during the application or interview process, please reach out, confidentially, at recruiter@rimrockresort.com, and we’ll work with you to ensure your needs are met.
At Rimrock Banff, we believe that diversity makes us stronger, and inclusion moves us forward.
Our team is made up of individuals from across the globe, each bringing their own culture, perspective, and story. In a place as naturally diverse as Banff National Park, it’s only fitting that our workplace reflects the same richness.
Whether you're on shift or in staff housing, we want every Heartist to feel seen, valued, and free to be fully themselves, regardless of race, culture, gender identity, religion, abilities, sexual orientation, or age.
Inclusion isn't a box we check, it’s a value we live. And while we're proud of our progress, we know there's always more to learn, more ways to grow, and more voices to elevate.
Together, we build a workplace where belonging isn’t just possible, it’s expected.
Be you. Be bold. Stay moved.
#CWMRLeadership