Staff Housing Assistant Manager

Company Description

A unique opportunity has emerged for an Assistant Staff Housing Manager to join the heart of Rimrock Banff, Emblems Collection.

At the Rimrock, we create more than luxury experiences, we create moments that move people. Guided by Wellness, Adventure, and Culture, our team members live and work in one of the most inspiring places on Earth, delivering hospitality with purpose and heart. Here, every day brings connection, growth, and unforgettable memories, on and off the clock.

Live boldly. Work with heart. Stay moved.
www.rimrockcareers.com

$53,000.00 - $57,000.00 annually, based on previous experience. 

Job Description

As Assistant Staff Housing Manager, you are the operational lead behind our colleague housing experience. You ensure our employee community has safe, well-maintained, and comfortable homes, and that every colleague feels welcomed, supported, and treated with fairness and respect from the moment they arrive.

This is a highly visible, hands-on role responsible for staff housing check-ins, move-outs, room assignments, orientations, inspections, and resident support. You serve as a primary point of contact for colleagues living in staff accommodation, balancing structure and policy with empathy and professionalism.

You will oversee room allocations, manage roommate placements, facilitate housing orientations, and address resident concerns, including mediating and resolving roommate conflicts in a fair and timely manner. You champion company policies while maintaining a people-first, community-focused approach.

The pace is fast and people-centered. Success in this role requires strong communication, consistent follow-through, and the ability to make sound decisions within established guidelines. You lead a small team, ensuring work is completed accurately, respectfully, and on time, while maintaining positive, professional relationships throughout the housing community.

Key Responsibilities

Resident Experience, Move-Ins & Housing Administration

• Coordinate and conduct staff housing check-ins and move-outs, ensuring a smooth, welcoming, and organized process.
• Deliver housing orientations for new colleagues, clearly communicating community standards, expectations, and policies.
• Oversee and manage room assignments, roommate placements, and housing transfers with fairness, consistency, and operational awareness.
• Maintain accurate housing records, agreements, and documentation.
• Serve as a primary point of contact for resident questions, concerns, and requests.
• Proactively address and professionally mediate roommate conflicts or community disputes, ensuring timely and respectful resolution.
• Uphold all housing policies, procedures, and service standards consistently and confidently.

Safety, Compliance & Reporting

• Ensure housing facilities meet safety, cleanliness, and compliance standards at all times.
• Conduct regular inspections and walkthroughs of housing units and common areas.
• Maintain safe working conditions for residents and team members.
• Follow all Rimrock safety, sanitation, and vehicle-handling policies.
• Operate hotel vehicles responsibly in accordance with established guidelines.

Maintenance Coordination & Operational Oversight

• Review, prioritize, assign, and follow up on maintenance requests to ensure timely completion and minimal disruption to residents.
• Coordinate with contractors or internal teams when additional support is required.
• Respond promptly to urgent housing concerns including heat loss, water leaks, power outages, or safety-related issues.
• Oversee preventative maintenance scheduling to ensure housing facilities remain in excellent condition.

Qualifications

What You Bring

Education & Certifications

• Valid Alberta Driver’s License (required).
• High school diploma or equivalent.
• 2 years in a similar role

Maintenance & Technical Skills

• Experience coordinating maintenance activities, work orders, and inspection processes.

Technology Skills

• Proficiency with Microsoft Office.
• Experience using ticketing, maintenance, or asset-management systems (asset).

Who You Are

Every day is different, especially when supporting a residential community. You are socially aware, service-oriented, and naturally ask, “How can I help?”

You build relationships easily and maintain them with consistency and trust. You are structured and policy-minded, yet empathetic and fair when resolving concerns. You involve others appropriately in decisions, communicate openly, and create clarity in moments of tension.

You are calm under pressure, especially when handling roommate disagreements or urgent housing matters. You lead by example, follow up thoroughly, and ensure commitments are honored.

You are independent, analytical, and quietly confident. You solve problems thoughtfully, make steady decisions, and see tasks through to completion. You understand that housing is more than rooms, it’s community.

You are:

• Task-oriented, responsive, and organized
• A steady and fair conflict mediator
• A practical problem-solver with strong follow-through
• Professional, approachable, and community-minded
• Comfortable balancing administrative work with hands-on operational tasks

Stay steady. Lead with clarity. Stay moved.

Physical Demands

• Sitting/crawling: 2 hrs/day
• Walking: 4–8 hrs/day
• Standing: 4–8 hrs/day
• Bending/reaching: 4–8 hrs/day
• Pushing/pulling: 4–8 hrs/day
• Lift up to 20–25 kg; frequent ladder use required
• Indoor/outdoor work in variable weather (snow, cold, heat, rain)
• Busy, fast-paced environment within a luxury hotel housing setting

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Additional Information

Job Perks & Benefits:

• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees.
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees.
• Employee travel program with discounts on room rates as well as on food & beverage at Accor properties world-wide.
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler.
• One complimentary buffet meal per shift in our staff cafeteria.

Apply Today: Whether you're just starting your journey or seeking your next adventure, we’d love to hear from you. Explore current opportunities and discover what it means to be a Heartist at www.rimrockcareers.com.

We’re committed to providing an inclusive and accessible recruitment experience. If you require any accommodations during the application or interview process, please reach out, confidentially, at recruiter@rimrockresort.com, and we’ll work with you to ensure your needs are met.

At Rimrock Banff, we believe that diversity makes us stronger, and inclusion moves us forward.

Our team is made up of individuals from across the globe, each bringing their own culture, perspective, and story. In a place as naturally diverse as Banff National Park, it’s only fitting that our workplace reflects the same richness.

Whether you're on shift or in staff housing, we want every Heartist to feel seen, valued, and free to be fully themselves, regardless of race, culture, gender identity, religion, abilities, sexual orientation, or age.

Inclusion isn't a box we check, it’s a value we live. And while we're proud of our progress, we know there's always more to learn, more ways to grow, and more voices to elevate.

Together, we build a workplace where belonging isn’t just possible, it’s expected.
Be you. Be bold. Stay moved.

#CWMRLeadership