Product Support Coordinator (Product Link / Technology)

Toromont Cat is seeking a Product Support Coordinator to join our team at Concord. The Product Support Coordinator is accountable for all work orders from opening to execution, providing high customer service and effectively assisting with goals and objectives to support the Product Link Service Department.

Pay Type

Full Time, Permanent

 

Compensation

$53,125 to $66,407

The listed base salary is just one component of our total rewards package, and performance-based or discretionary bonuses may be available

 As a Product Support Coordinator, YOU will experience:

• Working within one of the safest organizations in the industry where your safety and well-being are our most important priority;
• Working for the best in class equipment dealer and with the premium Caterpillar brand
• Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success
• Competitive total rewards including: wages, benefits, and premiums (as eligible)
• An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada

In a typical day, YOU will:

• Demonstrate safe, environmentally sound and healthy work behaviours at all times, in support of Toromont’s Health and Safety Policies, Programs and initiatives
• Engage with Customers to address product link connectivity concerns and arrange service where required
• Process service work orders and service reports
• Obtain Customer purchase order numbers to support WIP (work in process) processing
• Generate standard jobs as required by Supervisors and Technicians
• Expedite Warranty and Goodwill work orders through Warranty Departments
• Assist in coordination and administration of Customer Service Agreements (CSAs) through contract management software (EMT & PM Scheduler)
• Provide customer support for incoming calls and effective follow-up during and after machine repairs
• Monitor WIP Reports with Supervisors and Service Advisors aligned to support company objectives within the invoicing process
• Assist other Service Departments with scheduling of maintenance and repairs as required

Must-haves for this role:

• Minimum post-secondary education
• 2+ years of experience in support/service operations position

About Toromont Cat

With over 4,000 employees and 56 locations from Manitoba to Newfoundland, Toromont Cat has a proven track record, industry knowledge, dealership infrastructure, and service mindset to ensure our Construction, Mining, and Power Generation customers succeed.    At Toromont Cat, work is built around people's strengths, our products, technology and an outstanding customer experience and through our strong partnership with Caterpillar ™, Toromont Cat takes care of our employees who take care of our customers! When you join our team, you become a member of the Toromont family. Your success is our success!