Travel Advisor

Company Description

Be part of the journey!

Our mission is to be the preferred airline of our customers and our team.

Open-mindedness, concern for others, intelligence at work and, above all, a healthy dose of fun enable us to achieve great things every day. Our dedication has earned us the title of the world's best leisure airline multiple times, and we’re just getting started.

Want to join us? You will have the chance to enjoy exclusive travel privileges to explore the world and create unforgettable memories. You will also have the opportunity to work in a modern, inspiring environment.

Job Description

As a Travel Advisor, you will support our clients in planning and booking their dream vacations. You will use your expertise to understand their needs and recommend suitable destinations, itineraries, and accommodations. Your role also includes business development, active prospecting, and expanding your client base.
You will be responsible for all file follow‑ups, including payments, changes, special requests, confirmations, and complete support of the client until their return.
Please note that our agencies are open 7 days a week, including some evenings.

Your Main Responsibilities

• Advise clients on travel options offered by our partners.
• Develop and maintain a loyal customer base through personalized and professional service.
• Conduct prospecting and create business opportunities to support sales growth.
• Manage client files from booking to finalizing the trip.
• Meet monthly and annual sales and revenue targets.
• Quickly analyze client needs and propose appropriate solutions.
• Sell travel packages in all categories, including complex itineraries using Apollo and Sirev.
• Stay informed about market trends, anticipate traveler needs, and adapt to complex situations.

Qualifications

• Minimum of 5 years of sales experience in a retail environment with targets.
• Mandatory OPC certification.
• Ability to build strong and authentic business relationships.
• Excellent team spirit and strong ability to collaborate and support colleagues in achieving common goals.
• Strong communication skills and dynamic attitude.
• Comfortable with social media and quick to learn new software.
• Flexibility to work a variable schedule, including evenings and weekends.

Additional Information

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• Competitive salary
• Paid vacation and holidays
• Health, dental and vision insurance
• Employee discounts
• Retirement savings plan

Artificial intelligence tools are used to analyze applications, whether to sort or preselect profiles based on criteria related to job requirements. All applications are then reviewed by our recruitment team to ensure a fair and inclusive process.

Employment Equity

At Transat, we foster an environment where inclusiveness, respect and equity reign. We endeavour to build a workforce that reflects the diversity of our customers as well as the communities to which we travel. We encourage women, members of visible minorities, ethnic minorities, aboriginal peoples as well as people with disabilities to submit their candidacy. Transat will accommodate people with disabilities throughout the recruitment and selection process. If you require an accommodation, please contact us in order to work together in meeting adequately your needs.