Customer Success Manager

Description

CHEQ is the Intelligence Standard for the Human-AI Era, trusted by over 15,000 customers worldwide to confidently engage, transact, and thrive in this new era of digital transformation.

Powered by award-winning cybersecurity technology, CHEQ offers the only integrated Traffic, Threat, and Identity Intelligence Engine, enabling companies to distinguish between legitimate users and bad actors - human, AI agent, or bot - and deliver granular, context-specific insights in real-time to marketing, commerce, and security platforms.

CHEQ is a global company with offices in Tel-Aviv, New York, London and Tokyo.

We are a fast-paced, technology-driven team where everyone's contribution impacts product success.

About the Role

We are seeking a data-driven and customer-focused Customer Success Manager to manage a portfolio of customers, primarily across North America.

You will combine proactive account management with analytical reviews, renewal support, and scalable success programs to ensure strong adoption, retention, and measurable value delivery.

If you enjoy working with data, managing multiple accounts, driving customer outcomes, and operating in a fast-paced SaaS environment - this role is for you.

Responsibilities

• Manage and own a portfolio large scale of Mid-Market customers across their lifecycle
• Drive product adoption, customer engagement, and measurable value realization
• Conduct structured data reviews ahead of renewals (1–2 times per year), connecting platform performance to business outcomes
• Analyze invalid traffic trends, funnel performance, and platform usage to identify risks and growth opportunities
• Act as a trusted advisor on marketing security, analytics environments, and best practices
• Lead onboarding and technical implementation for new customers, translating their business objectives into clear execution plans that drive fast time-to-value
• Identify upsell and cross-sell opportunities in partnership with Account Management
• Lead scalable success initiatives (1:N programs, enablement materials)
• Represent the voice of the customer internally and contribute insights to Product and Fraud teams

Requirements

• 2 - 4 years of experience in a client-facing SaaS role (Customer Success, Account Management, AdTech, MarTech, or Cyber)
• Experience managing a mid-sized portfolio of customers
• Strong analytical skills and data literacy
• High proficiency in Microsoft Excel or BI tools, with extensive experience in analyzing and presenting data to senior and C-level executives
• Experience with digital marketing environments (GA4, Google Ads, Tag Manager, analytics platforms) is an advantage
• Strong communication skills, both written and verbal
• Ability to manage workload across multiple accounts effectively
• High English proficiency
• Ability to work from our UK office