Key skills
Collaboration
About this role
WE ’ RE HIRING AS A DISPATCH COORDINATOR AT PASIG, PHILIPPINES!
Excis is a global IT support leader globally, driven by innovation and collaboration. Join us for a rewarding career in a supportive, family-like environment where you’ll look forward to coming to work every day.
· Client in 190+ countries
· 6000+ Engineers
· 200+ Enterprise Clients
We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first. Start your journey with Excis and grow with us!
What You’ll D o:
· Quickly responding, opening/ownership of tickets/requests, daily monitoring/updating and effectively resolving requests received through the helpdesk.
· Managing requests delivery – first-in first-out based on priority and ensuring client’s SLAs are continuously met/exceeded
· Updating the status of the requests through the ticketing software/s
· Work with in-house/third-party vendors to perform required tasks within agreed costs and timelines
· Assisting SDMs, Project Coordinator, and Team Lead to achieve customer satisfaction
· Ability to work in a project-based environment requires flexibility and teamwork.
· Securing completed/filled Site Visit Reports (Pre and Post)
· Performs other duties as assigned.
Requirements
What You Nee d:
· Proven experience in IT, SD, Technical Support
· Above average communications skills (both written and verbal).
· Amenability to work on shifting schedules, including possibly working on weekends and holidays as the company operates 24/7.
· Amenability to work onsite .
· Intermediate knowledge and understanding of IT SLAs and/or metrics
Benefits
Why Join Us?:
At Excis, your work matters. You’ll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.
Ready to make a difference and grow your career? Apply now to join Excis in Philippines and be at the forefront of IT support excellence!