ServiceNow CMDB/Service Mapping

Job Description: 

Key Responsibilities

• Lead Service Mapping initiatives using ServiceNow Discovery and Service Mapping modules.
• Architect and maintain accurate service maps for critical business applications and infrastructure.
• Collaborate with application owners, infrastructure teams, and business stakeholders to define service boundaries and dependencies.
• Configure and deploy MID Servers across diverse environments (on-prem, cloud).
• Develop and optimize Discovery Patterns, leveraging scripting and automation to improve accuracy and efficiency.
• Troubleshoot service mapping errors, validate MID Server connectivity, and ensure data integrity in the CMDB.
• Utilize traffic-based discovery techniques including ML connection suggestions and cloud-native tagging.
• Maintain and enforce Service Mapping roles and permissions (e.g., sm_admin, sm_user, sm_app_owner).
• Document service mapping standards, processes, and training materials.

Required Skills & Experience

 

ServiceNow Platform Expertise

• Deep understanding of ServiceNow CMDB structure and relationships.
• Hands-on experience with Discovery and Service Mapping modules.
• Proficient in MID Server configuration, deployment, and troubleshooting.

Technical Knowledge

• Broad IT infrastructure knowledge including:
• Network protocols: SSH, SNMP, WMI, CIM
• Operating systems: Windows, Linux
• Virtualization platforms: VMware vCenter, Hyper-V
• Cloud platforms: AWS, Azure
• Database systems: Mapping via IP:PORT when URLs are unavailable

Discovery Techniques

• Top-down discovery using predefined patterns.
• ML-based traffic discovery and application fingerprinting.
• Tag-based discovery leveraging cloud-native metadata.

Scripting & Automation

• Strong JavaScript skills for ServiceNow scripting.
• Experience creating/modifying Discovery Patterns.
• Familiarity with Unix Shell scripting, Windows PowerShell, and Regex.
• Diagnosing service mapping errors and avoiding duplication.
• Working with XML and JSON data formats.
• Ensuring performance and accuracy of MID Servers and service maps.

Troubleshooting & Optimization

Experience Required:  

• 12+ years of total software engineering/ IT experience. 10+ years of overall ServiceNow platform experience.
• 5+ years of CMDB/Service Mapping experience.
• Experience with application architecture and standard configurations.
• Practical experience with enterprise-scale Service Mapping deployments.
• Familiarity with ITIL processes, CSDM and CMDB governance

Training and Certifications:

• ServiceNow Admin Certified (Must Have)                      
• ServiceNow Service Mapping Implementation Certified. (Must Have)                      
• ServiceNow Discovery Implementation Certified. (Must Have)                      
• ServiceNow Event management Implementation Certified.  

 

Shift: 2:00 pm -10:30 pm

Preferred location: Hyderabad

Secondary Location: NOIDA/Gurugram

No. Of Positions: 1

At Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus.

Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.

We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.