GUEST SERVICE ASSOCIATE - HOUSEKEEPING

Company Description

Accor is a multinational hospitality company headquartered in France. It's one of the largest hotel groups globally and operates in over 100 countries. Accor was founded in 1967 by Paul Dubrule and Gérard Pélisson. It initially focused on the motel-hotel market in France and expanded internationally in the 1970s and 1980s. Over the years, it has grown through acquisitions and diversification. Accor operates a wide range of hotel brands covering various segments of the market, from luxury to budget. Some of its well-known brands include Sofitel, Raffles, Fairmont, Novotel, ibis, Mercure, and many others.

Job Description

We are seeking a dedicated and customer-focused Guest Service Associate - Housekeeping to join our team in Mumbai, India. In this role, you will be responsible for maintaining the highest standards of cleanliness and guest satisfaction in our hotel.

• Ensure guest rooms and public areas are cleaned and maintained to the highest standards of cleanliness and hygiene
• Respond promptly and efficiently to guest requests and concerns related to housekeeping services
• Collaborate with other departments to provide seamless and exceptional guest experiences
• Manage and prioritize daily housekeeping tasks to meet deadlines and maintain efficiency
• Conduct regular inspections of guest rooms and public areas to ensure quality standards are met
• Report and address any maintenance issues or safety hazards promptly
• Maintain accurate inventory of cleaning supplies and linens
• Assist in training new team members on housekeeping procedures and standards
• Participate in departmental meetings and contribute ideas for improving guest satisfaction and operational efficiency
• Adhere to all safety and security protocols, including proper handling of cleaning chemicals and equipment

Qualifications

• Proven experience in housekeeping, preferably in a hotel or hospitality setting
• Strong customer service orientation with a friendly and professional demeanor
• Excellent attention to detail and high standards for cleanliness
• Knowledge of housekeeping best practices and industry standards
• Physical stamina and ability to stand, walk, and perform repetitive tasks for extended periods
• Proficiency in using housekeeping equipment and cleaning techniques
• Experience with property management systems (e.g., Opera) is preferred
• Strong communication and interpersonal skills
• Ability to work effectively in a team environment
• Flexible schedule with availability to work weekends, holidays, and various shifts as needed
• Time management skills and ability to prioritize tasks efficiently
• Basic English language proficiency, both verbal and written
• High school diploma or equivalent; hospitality-related certifications are a plus