AVP – CTO – Engineering Operations

We are M&G Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited). We are a fully owned subsidiary of the M&G group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003.

Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions. 

Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.

M&G Global Services has rapidly transformed itself into a powerhouse of capability that is playing an important role in M&G’s ambition to be the best loved and most successful savings and investments company in the world.

Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI & Insights), Business Transformation, Management Consulting & Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk & Compliance and Audit provide our people with exciting career growth opportunities. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

Accountabilities/Responsibilities

• Lead engineering operations for cloud platforms and engineering-delivered services, ensuring stable and secure operations.
• Design and guide delivery of robust Azure-based infrastructure with strong governance and compliance.
• Establish and manage operational service measures such as service levels and performance targets.
• Lead incident and problem management activities, ensuring effective recovery and prevention.
• Reduce manual effort by identifying repetitive tasks and driving automation.
• Build and improve CI/CD pipelines and infrastructure-as-code processes.
• Act as a subject matter expert for engineering platform operations.
• Develop and maintain operational runbooks, observability standards, and monitoring practices.
• Partner with engineering and product teams to create shared ownership of production services.
• Engage stakeholders to communicate performance, risks, and improvements.
• Promote best practices in engineering operations and continuous improvement.
• Mentor and support the development of engineers across operations functions.
• Ensure adherence to risk, compliance, and governance requirements.
• Represent engineering operations in decision-making forums and challenge where necessary.

Knowledge & Skills:

• Strong understanding of Azure services including compute, storage, networking and platform components.
• Knowledge of Azure governance practices including RBAC, Azure Policies, compliance and governance rollouts.
• Proficiency with infrastructure‑as‑code tools such as Terraform, ARM templates, Azure PowerShell and YAML.
• Experience creating and maintaining CI/CD pipelines using Azure DevOps
• Strong skills in incident and problem management, with the ability to diagnose complex and unknown issues.
• Familiarity with observability tools like Azure Monitor, Datadog or any other APM platforms.
• Ability to apply engineering and automation principles to operational problems.
• Understanding of service management processes and tooling such as ServiceNow.
• Ability to work within Agile ways of working such as Scrum or Kanban.
• Strong stakeholder management and communication skills for technical and non‑technical audiences.
• Experience mentoring, guiding and developing team members.
• Awareness of cloud cost, capacity and optimisation practices.
• Strong understanding of Azure IaaS and PaaS foundations including VNets, Subnets, Firewalls and NSGs.
• Experience with scripting and programming languages such as Python, PowerShell, Shell.
• Experience with container and orchestration technologies including Kubernetes, Helm charts, Kyverno, and container registries.
• Familiarity with RedHat OpenShift and related container platforms.
• Experience using security and quality scanning tools such as SonarQube and Checkmarx.
• Working knowledge of Linux, Windows, OCI, Serverless services and Databricks.
• Experience with Power Platform and Power BI for automation and reporting.
• Ability to configure, maintain and improve monitoring, alerting and logging standards.
• Ability to independently solve problems and build robust solutions with minimal supervision.
• Ability to deliver high‑quality work within established guidance while applying sound professional judgement.
• Ability to collaborate across teams, influence decisions and constructively challenge assumptions.
• Ability to work autonomously while knowing when to escalate or request support.
• Ability to provide specialist expertise and contribute to cross‑team problem solving.
• Continuous improvement mindset focused on reducing operational toil and improving system reliability.

Experience:

Minimum 12 years of relevant experience who can showcase delivering with the help of the team by taking responsibility end to end.

Educational Qualification:

• Graduate/Masters in any discipline
• Cloud certifications would be an added advantage

We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.