Ticketing Executive (ZBF-Zero booking Failure)

Company Description

Launched in 2007 by Aloke Bajpai & Rajnish Kumar, ixigo is a technology company focused on empowering Indian travelers to plan, book and manage their trips across rail, air, buses and hotels. ixigo assists travelers in making smarter travel decisions by leveraging artificial intelligence, machine learning and data science-led innovations on ixigo’s OTA platforms, including websites and mobile applications.
ConfirmTkt and AbhiBus became a part of ixigo in 2021. ixigo is headquartered in Gurugram with offices in Bangalore (ConfirmTkt) and Hyderabad (AbhiBus). The ixigo, ConfirmTkt and AbhiBus apps allow travellers to book train tickets, flight tickets, bus tickets, hotels, cabs and provide travel utility tools and services developed using in-house proprietary algorithms and crowd- sourced information. In 2022, as per data.ai, ixigo was featured in the Top 10 most downloaded travel apps worldwide

Job Description

Roles & Responsibilities -:

• Monitoring and working on the real-time offline booking queue to ensure a higher conversion rate.
• Calling customers as per the SOP to share any important information or to collect payment for fare differences.
• Collaborating with tech and product teams to raise recurring issues and follow up for fixes.
• Utilizing booking platforms to enter customer information, search for selected flights, reserve seats, issue tickets. 
• Verifying passenger details, flight itineraries and payment information to ensure accuracy.
• Liaising with flight partners for quicker ticket issuance, addressing customer needs and ensuring a smooth booking process.

Qualifications

Skills & Qualifications -:

• 2-4 years of work experience
• Working knowledge of airline portals & CRMs.
• Excellent command over the English language.
• Must be flexible to work over weekends and holidays to respond to customer queries.
• Good experience in resolving issues quickly.
• High energy and drive to work in a start-up environment.
• Excellent Team Player.

Additional Information

Responsible for safeguarding sensitive company data against unauthorized access, use, or disclosure, and for reporting any suspected security incidents in line with the organization's ISMS (Information Security Management System) policies and procedures.